Engineering Manager

About Karbon

Karbon leads globally in AI-enhanced practice management software tailored for accounting firms. Our cloud-based platform, recognized with awards, enhances the efficiency and collaboration of tens of thousands of accounting professionals across 40 countries. With a distributed team spanning the US, Australia, New Zealand, Canada, the UK, and the Philippines, Karbon is well-funded, highly ranked on G2, experiencing rapid growth, and proud of its people-first culture celebrated by Great Place To Work® certification and placement on Fortune's Best Small Workplaces™ List.

Team Focus - Engagements to Payments

The Engagements to Payments (E2P) team oversees the complete payment lifecycle for accounting firms, including proposals, engagement letters, time and budget tracking, invoicing, online payments, collections, and synchronization with accounting platforms such as Xero and QuickBooks Online. This team's work directly influences customer revenue, emphasizing the importance of quality and data integrity.

Vision and Upcoming Priorities

• Expand E2P capabilities to enable firms to manage the entire engagement-to-payment process within Karbon.
• Support large firms with 20 to over 1,000 seats by accommodating multiple entities, business units, and detailed permissions.
• Transition core billing interfaces from Ember to React and refactor the monolithic architecture into independently deployable services.
• Achieve Continuous Delivery practices within the team, enhancing deployment efficiency.

Role Overview

Reporting to the VP of Engineering, you will lead a team of eight frontend and backend engineers. While not a hands-on coder, you must possess a strong technical foundation to influence design choices, evaluate trade-offs, and gain the team's confidence.

Primary Responsibilities

• Recruit, onboard, and nurture team members with clear expectations and ongoing feedback.
• Elevate technical standards by enforcing clear system boundaries, robust designs, and high operational benchmarks.
• Enhance delivery speed and quality by minimizing lead times and failure rates, keeping customer needs central.
• Ensure system reliability through defining SLOs, enhancing observability, maintaining system health, and conducting blameless incident retrospectives.
• Collaborate with Product and Tech Leads to balance delivery of new features, feature improvements, bug fixes, and maintenance tasks.
• Foster team autonomy through transparent goals and accountability, while building strong inter-team relationships.

Technical Environment

• Frontend technologies include React and TypeScript, transitioning from Ember.
• Backend stack features .NET technologies such as C#, .NET Core, Web API, alongside SQL Server.
• Utilizes distributed systems concepts including messaging, event-driven architectures, and consistency mechanisms.

Required Qualifications

• Experience as a senior individual contributor before advancing to management roles.
• Minimum two years serving as an Engineering Manager.
• Proven success in boosting quality and delivery pace via technical and process innovations.
• Strong grasp of distributed systems and maintaining data integrity.
• Effective communication skills across different locations and time zones.

Preferred Attributes

• Experience with billing or payment systems.
• Familiarity with guiding teams toward Continuous Delivery methodologies.
• Track record in overseeing large-scale technical migrations.

Why Join Karbon?

• Obtain global exposure working across multiple countries including the USA, Australia, New Zealand, UK, Canada, and the Philippines.
• Enjoy four weeks of annual leave in addition to five special "Karbon Days" each year.
• Benefit from a flexible work environment.
• Collaborate with a skilled, high-performing team, encouraging continuous learning.
• Be part of a fast-growing organization that prioritizes promotion from within.
• Engage in a diverse, inclusive, and supportive culture fostering professional development and open feedback.
• Access generous parental leave provisions.

Engineering Principles at Karbon

• Balance Speed and Quality: Deliver reliable, maintainable, and thoroughly tested solutions within deadlines, balancing fast delivery with sustainable quality.
• Collaborate Effectively: Participate actively in design discussions, provide clear communication on progress and risks, and champion team goals in hybrid and distributed environments.
• System Building and Maintenance: Develop scalable features, minimize technical debt, sustain operational stability, and drive continuous enhancements.
• Operate Autonomously: Translate objectives into actionable technical plans, proactively seek enhancements, and expand expertise independently.
• Ownership and Accountability: Take responsibility for work quality, performance, customer impact, and follow-through from design to support.
• AI-Enabled Engineering: Utilize AI as a catalyst for creativity and productivity, embracing AI tools to innovate effectively.
• Team Culture Contribution: Promote professionalism, transparency, minimal bureaucracy, and mutual respect, enhancing team performance through authenticity and collaboration.

Additional Information

Please note, Karbon only contacts candidates via email from the karbonhq.com domain; beware of other domains. The company is committed to diversity and inclusion and encourages applications from underrepresented groups even if all criteria are not perfectly met. Recruitment and rewards are merit-based without discrimination across various diversity dimensions.

If accommodations are needed during recruitment or tenure, confidential support is available through the company.

Currently, agency referrals are not accepted for this position; only direct applications are considered.