Engineering Manager, AI

About Felix

Founded in 2019, Felix is a digital healthcare company focused on empowering patients to take control of their health and wellbeing. We strive to enhance healthcare accessibility and enjoyment for Canadians through innovative technology and outstanding customer experiences. Felix is Canada's first comprehensive healthcare platform delivering online treatment, prescription delivery, and continuous care across diverse health areas such as weight management, birth control, menopause, erectile dysfunction, acne, and longevity.

Role Overview

The AI team at Felix develops AI-powered products, leveraging large language models (LLMs) to enhance patient experiences and support systems, enabling a small team to serve a growing patient base. As Engineering Manager, you will lead the AI engineering team in a regulated healthcare setting where accuracy, safety, and transparency are critical alongside rapid development. You will drive the AI product roadmap in close collaboration with Product, Customer Experience (CX), Clinical, and Pharmacy teams to ensure AI delivers genuine value.

Key Responsibilities

• Lead and expand the engineering team building AI-driven features and platform capabilities enhancing patient and operational experiences.
• Design, develop, and refine the underlying AI systems including evaluation methods, prompt and model management, retrieval mechanisms, safety guardrails, and monitoring solutions.
• Establish standards and practices for measuring AI quality to confidently deploy updates.
• Manage AI production operations, including model upgrades, balancing cost and latency, and implementing observability to detect performance degradation proactively.
• Collaborate with Clinical, Pharmacy, and CX teams to maintain human oversight and meet clinical and regulatory standards.
• Drive team meetings, sprint planning, and coordinate alongside product leadership.
• Contribute to brainstorming sessions with product and design teams to shape and prioritize the AI roadmap.
• Engage in all engineering and business decision-making processes, fostering personal growth as both a leader and engineer.
• Provide mentorship and receive guidance within the engineering team.

Candidate Requirements

• At least 3 years of experience in an engineering leadership or management role.
• Proven hands-on experience delivering LLM-based or machine learning products into production environments.
• Strong opinions and experience on how to evaluate AI models and ensure quality beyond intuition.
• Sound judgment for identifying appropriate use cases for AI technologies.
• Demonstrated leadership skills in overcoming blockers and guiding engineering teams.
• Excellent communication skills for technical concepts and effective collaboration with product stakeholders.
• Familiarity with tools for evaluation, monitoring, and experimentation of AI systems.
• Experience with both front-end and back-end development technologies.
• Preferred: prior work experience in regulated industries such as healthcare, fintech, or insurance.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Inclusive maternity and paternity leave policies.
• Four weeks of vacation, including three flexible weeks and one during holidays.
• Competitive salary package alongside stock option grants.
• Remote-first work environment with flexibility to work anywhere within Canada.
• Supportive and collaborative team culture driven by high performance.
• Opportunity to contribute significant impact at a fast-growing technology startup.
• Professional growth with mentorship from founders and senior leaders.

Additional Information

Current openings exist for the position, with work locations including Toronto office and remote options within Canada. Felix is committed to diversity, equity, and inclusion, providing accommodations throughout the recruitment process upon request. Candidates can communicate accommodation needs directly with the hiring manager or via dedicated email.

Recruitment Fraud Notice: Applicants should be aware of fraudulent recruiters impersonating Felix representatives. Official communications will come from @felixforyou.ca email addresses. Interviews are conducted only via Google Meet, and the company never solicits payment or sensitive financial information during hiring.