End User Systems Support Specialist

About the Role

This position as a Tier 2 End User Systems Support Specialist is based in downtown Toronto with hybrid work arrangements requiring onsite presence three times a week. The role is within a recognized global financial organization known for its robust governance, stability, and commitment to technological innovation. Employees join a professional, collaborative workplace supporting critical IT infrastructure and operations to enhance the organization's technological resilience.

Key Responsibilities

• Provide first-level technical support for hardware, software, and networking issues affecting end users.
• Troubleshoot and resolve problems with desktops, laptops, printers, and mobile devices promptly.
• Install and configure new computers, software applications, operating systems, and peripherals.
• Maintain systems through regular updates, vulnerability patching, and routine checks to ensure security and optimal performance.
• Document incidents, solutions, asset inventories, and maintain thorough records for troubleshooting and audit purposes.
• Ensure all user devices are secure, operational, and consistently updated; manage hardware setup and software installations.
• Administer system access rights by promptly granting or revoking permissions and assist users with access-related inquiries.
• Support backup verification and storage monitoring tasks to safeguard data integrity.
• Participate in technology recovery activities including organizing and conducting local recovery tests and updating recovery procedures.
• Follow organizational compliance protocols, internal policies, and regulatory guidelines relevant to IT operations.
• Coordinate with internal IT teams as well as external vendors for equipment servicing and technical support.
• Perform physical tasks as needed including lifting equipment, working in an open office environment, and addressing support demands under occasional deadlines.

Qualifications and Experience

• Post-secondary education in Information Technology, Computer Science, or related fields is required.
• Technical proficiency with Microsoft client and server operating systems.
• Working knowledge of Active Directory, SCCM, VMware vSphere, and supporting infrastructure components such as UPS and HVAC monitoring systems.
• Minimum of five years’ experience in systems administration or desktop support, preferably within financial services.
• Ability to work autonomously while effectively collaborating within a team environment.
• Excellent problem-solving capabilities and communication skills catered to supporting users with varying degrees of technical knowledge.
• Strong time management with the ability to juggle multiple tasks and a focused attention to detail.

Additional Information

• Employment will require background screening, type contingent upon the role and regulatory needs.
• AI-assisted screening is employed alongside human review to evaluate applications.
• This opportunity is to fill an existing vacancy immediately available.
• The employer values diversity and fosters an inclusive workplace committed to equal employment opportunity across various protected groups.