Emerging Store Manager

Job Overview

The Emerging Store Manager oversees the front-end operations at a Walgreens location, leading and guiding customer service associates and designated hitters. This role supports the Store Manager to ensure smooth overall store operations, including retail and pharmacy areas, with minimal overlap in schedules. They also take charge of all store activities in the Store Manager's absence, ensuring merchandising standards, protecting store assets, and driving sales growth.

Customer Experience

• Warmly greet customers and patients, offer assistance with available products and services.
• Address and resolve customer complaints promptly to maintain positive experiences.
• Model and promote stellar customer service practices; provide coaching and training for continuous improvement.
• Empower team members to go beyond expectations in resolving customer issues to build loyalty and enhance service metrics.

Store Operations

• Supervise daily store operations by assigning tasks, managing shift schedules, approving time-off requests, and ensuring adequate team coverage.
• Collaborate with external partners to enhance community outreach and support pharmacy operations.
• Utilize data analysis and team feedback for informed decision-making and monitor outcomes.
• Oversee cash management processes, including register counts, bank transactions, and bookkeeping activities.
• Manage front-end and pharmacy inventory through resets, price adjustments, and trend analysis to formulate corrective plans.
• Maintain store cleanliness and appearance; coordinate repairs and respond to emergencies as needed.
• Ensure team members are proficient with store technology and software systems.
• Promote team safety and security in accordance with company protocols and use of Security Operations Center tools.
• Enforce compliance with company policies and legal regulations related to sales and store operations.
• Carry out additional special assignments as directed.

Business Performance Management

• Analyze financial statements and performance indicators independently to develop action plans aimed at business goals.
• Engage the team using key metrics to identify growth opportunities and implement new initiatives aligned with corporate directives.
• Provide occasional support in the pharmacy, including functioning as a pharmacy technician during peak times.

People and Performance Management

• Lead recruitment, training, mentoring, and performance management of store team members to foster engagement and productivity.
• Manage team discipline and make recommendations on personnel matters including dismissals as necessary.
• Set clear performance goals, monitor progress, provide constructive feedback, and recognize achievements to enhance team effectiveness.
• Develop talent pipelines to meet staffing needs and promote diversity within future leadership roles.
• Ensure recruitment and training processes comply with legal and company standards.
• Instill a culture of accountability through transparent expectations and performance improvement plans.

Training and Personal Growth

• Complete the Store Manager learning and development curriculum and all assigned certifications within prescribed timelines.
• Continuously self-assess performance, seek feedback, and maintain an Individual Development Plan.
• Secure and maintain a valid pharmacy technician license as per state regulations.

Communication

• Maintain open communication lines with team members via individual and group meetings.
• Assist in conveying store and company strategies effectively across the team.

Basic Qualifications

• Hold a bachelor’s degree with strong academic performance, or have completed the Walgreens Community Internship Program, or possess a High School Diploma/GED plus two years supervisory experience (not necessarily with direct reports).
• Show proven leadership skills, ethical conduct, strong communication, and business understanding.
• Complete Store Manager training program (LEAP) or be willing to complete Walgreens Leadership Essentials within 12 weeks of appointment if hired after June 1, 2021.
• Fluent in English (reading, writing, speaking) except in Puerto Rico.
• Willing to work flexible hours including extended days, evenings, and weekends.
• Able to accept promotion to Store Manager potentially involving relocation.
• Able to transfer within hiring area to other Walgreens locations.

Preferred Qualifications

• Bachelor’s degree preferred.
• For internal candidates: prior management experience supervising teams and managing front-end and pharmacy operations.
• For external candidates: background in business majors and/or retail or food industry experience.

Additional Information

Qualified applicants with arrest and conviction records are considered. Walgreens is an Equal Opportunity Employer including disability and veterans.

The salary range for this role is $47,000 to $72,000 annually, dependent on factors like location, skills, education, and experience. The position remains open until filled.