Emerging Store Manager

Job Overview

The Emerging Store Manager will oversee customer service associates and designated hitters, managing front-end store operations and advising on overall pharmacy and retail store functions. Supporting the Store Manager, this role involves alternating schedules with minimal overlap and assuming full store responsibilities in the Store Manager's absence. Key duties include merchandising, protecting store assets, and driving store sales and profitability.

Customer Experience

• Engage with customers and patients by greeting and assisting with products and services, promptly resolving complaints to ensure exceptional customer experiences.
• Monitor customer service quality, provide coaching and training, and implement improvement plans for front-end and pharmacy teams, empowering staff to exceed customer expectations and build loyalty.
• Accountable for enhancing overall customer service metrics.

Operations Management

• Supervise store operations and team members by assigning daily tasks, managing shift scheduling, approving time records, and ensuring adequate team coverage.
• Partner with external stakeholders to advance store initiatives and support community outreach in collaboration with the Pharmacy Operations Manager.
• Utilize data analysis and team input to make informed decisions, track outcomes, and implement improvements.
• Oversee cash management procedures including register counts, bank withdrawals, armored pickups, and bookkeeping vigilance.
• Manage front-end and pharmacy inventory, driving resets, revisions, price changes, and corrective action plans based on trend analysis. Train team on inventory SOPs.
• Enforce operational directives from Store and District Managers through effective delegation and supervision.
• Maintain store appearance and upkeep, coordinate repairs, and manage emergency responses.
• Ensure team proficiency with computer systems and software.
• Ensure employee safety and security measures utilizing the Security Operations Center.
• Maintain compliance with company policies, procedures, and all applicable laws including sales of regulated products.
• Complete special projects and other tasks as assigned.

Business Performance Management

• Independently analyze financial data and performance indicators to develop action plans aimed at meeting business goals.
• Use operating statements and KPIs to involve the team in problem-solving and store improvement initiatives, partnering with the Store Manager to identify growth opportunities.
• Provide pharmacy support during peak times, including acting as a pharmacy technician when needed.

People and Performance Leadership

• Lead recruitment, training, mentoring, and performance management of store staff to foster engagement and achieve company targets.
• Manage disciplinary actions, conduct coaching sessions, and recommend performance-based decisions including terminations when necessary.
• Assign responsibilities, set goals and expectations, and provide feedback and recognition to optimize individual and team effectiveness.
• Build and maintain a diverse talent pipeline, anticipate staffing needs, conduct interviews, and make hiring decisions.
• Ensure compliance with policies and laws concerning recruitment, records, and training.
• Establish a culture of accountability via clear performance standards and constructive disciplinary practices.

Training and Development

• Complete Store Manager learning and leadership programs, including necessary certifications and assignments from leadership.
• Seek continuous personal performance feedback and maintain a personal development plan.
• Maintain a valid pharmacy technician license as required by state regulations.

Communication

• Maintain regular, open communication with team members through individual and group meetings to address questions and concerns.
• Support the Store Manager in planning and communicating store and company strategies.

Basic Qualifications

• Bachelor’s degree with a strong academic record from any major OR completion of Walgreens Community Internship Program OR High School Diploma/GED plus two years in a supervisory role (direct reports not mandatory).
• Proven leadership with strong business ethics, self-motivation, communication abilities, and business acumen.
• Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials within 12 weeks of starting.
• Fluency in English reading, writing, and speaking (except Puerto Rico).
• Availability to work flexible schedules including extended days, evenings, and weekends.
• Willingness to accept advancement to Store Manager, which may include relocation.
• Ability to transfer to other Walgreens retail assets within the same hiring area.

Preferred Qualifications

• Bachelor’s Degree.
• Current employees: Management experience overseeing personnel and operations in front-end and pharmacy.
• External candidates: Business majors; prior retail or food industry experience.

Additional Information

Qualified applicants with arrest and conviction records will be considered. Walgreens is an Equal Opportunity Employer including disability and veterans. The salary range is $47,000 to $72,000 annually, dependent on location, skills, education, and experience. This position remains open until filled.