Emerging Store Manager

Job Overview

The Emerging Store Manager oversees customer service associates and designated hitters, managing the store's front end and influencing overall operations of both the pharmacy and retail areas. They assist the Store Manager to achieve store goals, sharing work schedules with minimal overlap, and assume full responsibility during the Store Manager's absence. The role also ensures appropriate merchandising, store asset protection, and strives to boost sales and profitability.

Customer Experience

• Welcome customers and patients courteously while offering product and service assistance.
• Address customer complaints promptly and provide answers to inquiries to enhance satisfaction.
• Promote and share best practices for customer service within the team.
• Monitor customer service quality, offer coaching and training, and develop improvement plans for front-end and pharmacy personnel.
• Empower team members to find impactful customer solutions aimed at exceeding expectations and cultivating loyalty.
• Take accountability for improving overall customer service metrics.

Operations Management

• Oversee daily store operations, including task assignments, managing team schedules, shift changes, approving time records, and resolving scheduling conflicts to ensure proper coverage.
• Collaborate with external partners to support community outreach and Pharmacy Operations initiatives.
• Utilize data analysis and team input for informed decision-making and tracking impacts.
• Manage store cash operations such as register counts, bank withdrawals, armored car pickups, safe deposits, and change orders.
• Supervise front end and pharmacy inventory management including resets, revisions, pricing changes, and trend analysis to develop corrective plans.
• Ensure implementation of operational feedback from Store and District Managers through delegation and supervision.
• Maintain cleanliness and upkeep of store interior and exterior, handling repairs and emergency responses.
• Ensure team proficiency with computer systems and software relevant to operations.
• Promote team member safety and use of security systems effectively.
• Comply with company policies and legal regulations regarding sales of restricted products, food, and pharmacy items.

Business Performance Management

• Independently evaluate financial and performance data to develop action plans supporting business goals.
• Use operating statements, key performance indicators, and other tools to engage the team in driving improvements.
• Partner with the Store Manager to identify sales opportunities and implement new initiatives for store growth.
• Support pharmacy operations during peak times by acting as a pharmacy technician when needed.

People and Performance Management

• Lead and train team members, offering mentoring, coaching, and support for career growth.
• Handle disciplinary actions, performance management including coaching meetings, and recommend termination where appropriate.
• Assign responsibilities, set goals, observe performance, provide feedback, and recognize accomplishments to enhance team effectiveness.
• Recruit and retain talent ensuring proper staffing levels and diversity, manage candidate pipelines, conduct interviews, and make hiring decisions.
• Ensure compliance with recruitment, selection, record retention, and training policies and legal requirements.
• Foster a culture of accountability with clear expectations, performance improvement plans, and constructive discipline.

Training and Development

• Complete the Store Manager learning and development program and any additional trainings assigned by leadership.
• Pursue continuous self-improvement through monitoring performance and seeking feedback, maintaining an Individual Development Plan.
• Obtain and maintain a valid pharmacy technician license as mandated by state regulations.

Communication

• Maintain open communication with team members through individual discussions and group meetings to address questions and concerns.
• Assist the Store Manager in planning and communicating store and company strategies.

Qualifications

• Bachelor’s degree with a strong academic record in any major, or completion of Walgreens Community Internship Program, or high school diploma/GED with two years supervisory experience (not necessarily with direct reports).
• Leadership skills with professionalism, self-motivation, effective communication, and strong business understanding.
• Completion or willingness to complete Store Manager training (LEAP or Walgreens Leadership Essentials within 12 weeks of start).
• Fluency in English reading, writing, and speaking (except in Puerto Rico).
• Flexibility to work varied schedules including extended days, evenings, and weekends.
• Willingness to accept promotion to Store Manager and potential relocation within the hiring area.
• Ability to transfer to other Walgreens retail locations within the same region.

Preferred Credentials

• Bachelor’s Degree preferred.
• For internal candidates: experience managing teams and operations in front-end and pharmacy settings.
• For external candidates: business majors and prior retail or food industry experience.

Additional Information

Walgreens welcomes applications regardless of arrest or conviction records and is an equal opportunity employer including for individuals with disabilities and veterans.

Salary range for this role is $47,000 to $72,000 annually, determined by factors like location, experience, education, and skills.

This position will remain open until filled.