Email Support Executive

About the Role

We are seeking a meticulous and customer-oriented Email Support Executive to manage and resolve client inquiries via email efficiently. This role requires professionalism in written communication, timely issue resolution, and maintaining comprehensive records to ensure customer satisfaction.

Key Responsibilities

• Address customer queries and complaints through email correspondence.
• Deliver precise information and prompt solutions to customer issues.
• Keep detailed and accurate records of all customer interactions.
• Adhere to company policies and established standard operating procedures.
• Collaborate with internal teams to handle complex problems.
• Maintain high standards of professional communication to ensure customer satisfaction.
• Achieve targets related to quality, productivity, and response times.

Candidate Eligibility

• Minimum educational qualification of 12th pass or a graduate degree.
• Open to freshers as well as candidates with prior experience.
• Strong command of written English and proficient email communication skills.
• Basic proficiency in computer operations and typing abilities.
• Capability to multitask and efficiently resolve problems.

Essential Skills

• Handling emails proficiently.
• Excellent written communication.
• Customer service orientation.
• Skillful in resolving queries.
• Knowledge of MS Office and general computer skills.
• High attention to detail.
• Strong problem-solving abilities.