Electrical Craftsperson

About the Role

At Norfolk & Norwich University Hospital, join Serco's healthcare estates team as an Electrical Craftsperson working full time, Monday to Friday from 8:00 AM to 4:00 PM. This permanent position offers a salary ranging between A33431 and A338478 annually, dependent on experience and qualifications, along with an excellent comprehensive benefits package. You will be vital in ensuring hospital electrical infrastructure functions safely and reliably, directly contributing to enabling high-quality patient care.

Key Responsibilities

• Perform reactive repair tasks including fault diagnosis, servicing, commissioning, and maintenance across various plant systems and equipment.
• Execute planned preventative maintenance procedures to uphold system reliability and regulatory compliance.
• Maintain exceptional safety standards, workmanship quality, and operational efficiency in all work activities.
• Detect faults, escalate issues appropriately, and initiate parts requisition or additional support as necessary.
• Adhere strictly to workplace policies, procedures, health and safety regulations, and best practice guidelines.
• Complete accurate and timely documentation by recording details in internal systems and work orders.

Candidate Profile

• Demonstrated experience in electrical maintenance within a complex operational setting.
• Strong analytical skills for fault finding and ability to operate autonomously.
• Excellent communication and customer service orientation, reflecting professionalism and care.
• Sound understanding of safety protocols and self-awareness regarding personal limitations.
• A proactive and continuous improvement mindset toward problem solving.

Additional Checks

This position requires a Standard DBS (Disclosure and Barring Service) check covering both spent and unspent convictions, cautions, reprimands, and warnings, in accordance with the Rehabilitation of Offenders Act. Additionally, an Occupational Health Questionnaire must be completed to confirm you have the necessary health support to discharge your duties effectively.

Benefits and Development

• Starting with 27 days annual leave plus bank holidays, increasing to 29 days after 5 years and 33 days after 10 years of service.
• Access to a contributory pension scheme offering up to 6% contributions.
• Convenient Park & Ride shuttle service to and from the hospital site.
• More than 1,100 internal training courses, funding for professional qualifications and apprenticeships including Level 3 Team Leader and Level 5 Operations Manager programs, alongside mentoring and career progression focus.
• Employee Wellbeing resources including an Employee Assistance Program, Bupa Anytime HealthLine, wellbeing app, discounts of 30% at Serco-managed leisure facilities, and 24/7 virtual GP access.
• Special offers and discounts at approximately 1,000 retailers spanning food, apparel, entertainment, travel, and more.
• Opportunities for paid volunteer days, tax-efficient charitable giving schemes, and participation in the Serco People Fund Charity initiatives.
• Supportive inclusion networks representing diverse groups including LGBTQIA+, women, parents and carers, people with disabilities, veterans, and multicultural communities fostering collaboration and belonging.

About Serco

Serco is a global public services company with 50,000 employees spanning sectors such as Defence, Transport, Justice, Immigration, Healthcare, Leisure, and Citizen Services. The company is anchored by values of Trust, Care, Innovation, and Pride, aiming to improve essential community services worldwide.

Inclusive Recruitment

Serco is committed to equality and inclusiveness. Recognised as a Disability Confident Leader and a top employer for veterans, Serco guarantees interviews for candidates with disabilities, veterans, and people with convictions who meet the minimum criteria. Flexible and hybrid work options are available where feasible, and reasonable accommodations are made during recruitment and employment. The organization also supports fair access for individuals with unspent criminal convictions via their 'Ban the Box' pledge, with exceptions for specific security roles.

For application support, contact recruitmentuk@serco.com.