Ecosystem Manager

About the Company

We are a dynamic, growth-oriented organization dedicated to constructing interconnected business ecosystems involving customers, strategic partners, technology and service providers, platforms, communities, and various stakeholders, aiming to generate lasting commercial and strategic advantages. Our globally distributed teams collaborate across diverse functions including Partnerships, Sales, Marketing, Product, Technology, Customer Success, Finance, Legal, Operations, Strategy, and Executive Leadership to create scalable ecosystems that broaden market reach, enhance capabilities, accelerate innovation, and generate new revenue streams.

Role Overview

The Ecosystem Manager will be responsible for developing, managing, and scaling a comprehensive business ecosystem. Key duties include identifying ecosystem opportunities, mapping stakeholders, building partnerships, designing collaborative business models, managing joint go-to-market efforts, enhancing ecosystem engagement, and assessing ecosystem performance. This role blends strategic ecosystem planning, partnership cultivation, business development, commercial analysis, and cross-functional execution to foster a productive and scalable ecosystem.

Key Responsibilities

• Formulate and implement ecosystem strategies aligned with organizational growth and objectives.
• Set priorities across markets, industries, technologies, segments, and channels within the ecosystem.
• Recognize opportunities to expand market access, innovation, capabilities, customer value, and revenue streams via the ecosystem.
• Create frameworks, operating models, KPIs, governance structures, and set investment priorities for ecosystem management.
• Analyze current ecosystem strengths, gaps, dependencies, and potential areas for growth.
• Design short to long-term strategic roadmaps for ecosystem development, continually refining based on market trends and partner performance.
• Develop comprehensive maps of ecosystem participants, assessing their capabilities, influence, and value.
• Cultivate a portfolio of strategic ecosystem relationships and pursue multi-party collaborative ventures with clear value propositions.
• Lead partner identification, qualification, recruitment, onboarding, and ongoing activation.
• Craft and oversee ecosystem-led go-to-market plans, managing joint target markets, propositions, and revenue objectives alongside partners.
• Drive ecosystem revenue growth via partner-influenced channels including cross-selling, upselling, and solution bundling.
• Create and supervise ecosystem sales pipelines, monitor opportunity progression, and address pipeline gaps and risks.
• Design programs to activate and engage ecosystem participants, with continuous process enhancements.
• Measure and track a comprehensive set of performance metrics including revenue, pipeline coverage, partner recruitment and retention, customer acquisition, conversion rates, joint initiatives performance, and ecosystem return on investment.

Candidate Profile

• Demonstrated expertise in ecosystem management, strategic partnerships, business development, channel or alliance management, platform strategy, and go-to-market tactics.
• Proven track record of building and nurturing business ecosystems and partnerships that deliver strategic and commercial success.
• Strong business acumen, negotiation skills, and strategic planning abilities.
• Experience managing multi-party initiatives and working with senior executives and external stakeholders.
• Advanced skills with Microsoft Excel and PowerPoint; familiarity with CRM systems such as Salesforce, Microsoft Dynamics, or HubSpot; and experience with partner relationship management or ecosystem platforms are advantageous.
• Competency with analytics tools like Power BI or Tableau, and awareness of AI-driven partner discovery and ecosystem analytics is preferred.
• Industry experience in technology, SaaS, cloud, cybersecurity, financial services, consulting, marketplaces, or other ecosystem-centric sectors is beneficial.
• Experience managing international or regional ecosystems (UAE, GCC, Middle East) is a plus.
• Relevant academic background in Business, Marketing, Management, Finance, Economics, Technology, Strategy, or related fields, along with professional qualifications in partnerships, business development, or project management is favorable.
• Excellent written and verbal English communication skills required; Arabic language skills are an asset in the UAE/GCC context.
• Ability to independently manage multiple projects, partners, negotiations, and priorities within a fully remote and globally distributed work setting.
• Personal traits include strategic thinking, relationship focus, commercial insight, analytical capability, collaborative spirit, innovation, and result orientation.