Ecommerce Sales Executive

Role Overview

This position requires onsite work, with no option for hybrid or remote arrangements. The primary focus of the role is to convert incoming sales inquiries into confirmed payments by engaging prospects in real-time through WhatsApp, phone calls, and website chat platforms. You must be proactive in qualifying leads within two minutes, handling objections decisively, and ensuring customers complete purchases promptly.

About The Peripheral Store (TPSTECH)

Established in 2014, TPSTECH has delivered over 1.5 million orders nationwide, providing genuine PC components, GPUs, NAS devices, networking, and accessories. We are a specialist e-store that supports customers with advice and compatibility guidance, emphasizing trust and quality over marketplace dynamics. We maintain a lean and efficient team where every customer interaction is a business opportunity.

Key Responsibilities

• Manage the entire inquiry-to-payment journey from initial contact to confirmed payment via multiple communication channels.
• Quickly qualify customer needs, budgets, timelines, and readiness to purchase, then confidently recommend appropriate products without escalating routine technical questions.
• Drive urgency for same-day payment aligned with dispatch cut-off times, continuously monitoring and improving your conversion rates.
• Handle objections such as pricing comparisons, authenticity concerns, and technical doubts effectively, reinforcing our brand’s credibility and value proposition.
• Maintain a dynamic pipeline of open inquiries and conduct structured follow-ups on days 1, 3, and 7 with meaningful reasons to reconnect, avoiding passive check-ins.
• Re-engage potential buyers through updates on stock changes, price reductions, or new arrivals.
• Operate Shopify Admin proficiently: create and manage orders, generate payment links and discount codes, and monitor inventory and pricing in real time.
• Track order status and customer notes within Shopify; report inconsistencies or errors in product listings promptly.
• Analyze product sales trends and lead source conversion rates to focus sales efforts on highest-potential opportunities, maintaining personal sales performance dashboards using Excel or Google Sheets.
• Coordinate with warehouse and logistics teams to confirm inventory availability, facilitate prioritized dispatch of urgent orders, and proactively update customers on shipment tracking.
• Escalate recurring stock shortages when patterns emerge, ensuring operations are aligned to customer demand.

Desired Candidate Profile

• Driven to follow up immediately on warm leads and discomforted by missed opportunities.
• Responds to inquiries within minutes, maintaining engagement rigorously.
• Views competitor pricing as an area to establish trust and quality advantages rather than a barrier.
• Self-monitors sales metrics and commits to continuous improvement.
• Comfortable navigating and utilizing Shopify Admin without needing guidance.
• Capable of explaining technical product differences (e.g., PCIe Gen 4 vs Gen 5) to customers with limited technical understanding.
• Result-oriented and motivated by closing sales rather than mere activity.
• Exemplifies ownership of the sales pipeline as if it were their own business.

Things to Avoid

• Relying on others to pursue leads you cannot close.
• Treating inquiries as tasks to log rather than opportunities to convert.
• Hesitating on high-value transactions.
• Logging interactions without actionable follow-up.
• Relying on rigid scripts for customer conversations.
• Disregarding data insights or deferring them to others.
• Expecting low-pressure, mostly inbound roles with limited accountability.
• Accepting non-committal responses such as 'I'll check and get back to you' without proactive engagement.

Compensation

The monthly salary range for this role is 18,000 to 33,500 INR.