- Experience
- 2–5 yrs
- Salary
- —
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Education
- Bachelor's degree
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
Jayalakshmi is seeking a dedicated Ecommerce Executive to join their E-Commerce and Marketing team based in NH Bypass, Kochi. The role centers on delivering excellent customer support across multiple channels and enhancing the shopping experience through personalized assistance.
Key Responsibilities
- Oversee omnichannel customer support interactions and engage in conversational commerce.
- Guide customers via video shopping sessions and provide tailored styling advice.
- Track and analyze customer feedback, Google ratings, Net Promoter Score (NPS), and social media reputation to maintain service quality.
- Manage order processing and coordinate logistics to ensure timely delivery.
- Address and resolve customer issues arising from social media platforms to uphold a positive brand image.
Candidate Profile
- Possess a Bachelor's degree in Business, Marketing, Communications, or related disciplines.
- Have between 2 to 5 years of experience in e-commerce customer support, digital sales, or customer success roles.
- Prior exposure to Direct-to-Consumer (D2C) or marketplace operations is advantageous.
Additional Information
The position is located onsite at NH Bypass, Kochi. Interested individuals are encouraged to submit their resumes for consideration. The company welcomes referrals for suitable candidates.
Minimum education
Bachelor's Degree