Ecommerce Assistant - Home Appliances

About Lutfi Group of Companies

Founded in 1971, Lutfi Group of Companies is a diversified business enterprise active in sectors such as home appliances, electronics, optical retail, wholesale, manufacturing, and real estate development. The group is recognized for its dedication to quality and innovation, focusing on delivering high-standard products and services to meet a wide range of customer demands. Its operations encompass retail and wholesale distribution, manufacturing, and property development for both residential and commercial clients. Lutfi Group promotes a culture of innovation, teamwork, and excellence, encouraging its employees to think creatively and embrace challenges. Being part of the company means engaging in a dynamic workplace that values entrepreneurship and long-term development.

Role Overview

The Ecommerce Assistant for the home appliances division will play a key role in supporting online sales activities by managing product listings, updating and ensuring the accuracy of product content across ecommerce channels. This full-time position based onsite in Dubai involves responding promptly to online customer queries, liaising with sales and warehouse units to track order progress, and assisting with invoicing and fundamental order management tasks. The assistant will monitor inventory levels, oversee daily order tracking, and contribute to promotional efforts and campaign execution related to home appliances. Additionally, the role focuses on enhancing the online customer experience by identifying process issues, relaying feedback to the appropriate departments, and maintaining a seamless purchasing workflow.

Qualifications and Skills

• Proficient in delivering excellent customer service and ensuring positive customer experiences through responsive and professional support.
• Strong verbal and written communication skills to facilitate coordination with internal teams and customers.
• Sales-driven mindset with the ability to support and contribute to online sales and cross-selling initiatives for home appliances.
• Basic competency in invoicing and order processing, maintaining accuracy and timely completion of these tasks.
• Familiarity with ecommerce platforms and proficiency in Microsoft Office, especially Excel, to support daily operational and reporting needs.
• Availability to work onsite in a fast-paced Dubai retail environment and effective team collaboration.
• Good organizational capabilities, strong time management, and keen attention to detail.
• Prior experience in ecommerce, retail, or home appliance sectors is beneficial; holding a diploma or bachelor’s degree is preferred.