eCom Operations Specialist

About Woolworths Supermarkets New Zealand

Woolworths Supermarkets New Zealand operates over 185 stores with 20,000 team members across the country, serving approximately three million New Zealanders weekly. The company fosters a friendly, down-to-earth, and dynamic culture that values new ideas, collaboration, and continuous learning in a supportive environment. Diversity of thought, mutual respect, and proactive teamwork are core to their ethos.

Key Responsibilities

• Manage and maintain efficient processes within your designated workflow area to ensure smooth order fulfilment.
• Work closely with the Team Leader and team members to enhance operational efficiency.
• Ensure consistent completion of tasks adhering to established protocols without interruption.
• Lead and supervise the team, including coaching, training, and acting as Store Manager during designated shifts.
• Identify operational issues promptly and escalate them appropriately to the Function Lead for resolution.
• Promote a safe and healthy work environment by following safety procedures, reporting hazards, and prioritizing team wellbeing.
• Engage actively in collaboration and communication within the team to maintain a positive workplace atmosphere.

Candidate Profile

• Strong commitment to process excellence and ongoing learning to improve workflows.
• Proven ability to build effective partnerships across different functions and stakeholders.
• Skilled in team leadership including delegation, progress monitoring, coaching, feedback provision, and motivation.
• Expert knowledge in compliance requirements relevant to the function and excellent communication skills to articulate tasks and standards clearly.
• Consistent behavior that supports and reflects the company's values.
• Availability to work at least four weekend shifts each month and one evening shift weekly.

Working Schedule

• Tuesday: 11:00 AM to 7:30 PM
• Wednesday: 11:00 AM to 7:30 PM
• Thursday: 5:30 AM to 2:00 PM
• Friday: 5:30 AM to 2:00 PM
• Saturday: 2:00 PM to 10:30 PM

Benefits and Opportunities

• Team discounts on various Woolworths Group brands and a comprehensive rewards program recognizing purpose-driven work.
• Access to Sonder, providing confidential 24/7 personal support including financial, medical, psychological, and safety assistance for employees and their families.
• Employment within a global organization offering wide-ranging career opportunities across diverse disciplines and extensive business networks.

Diversity and Inclusion

Woolworths Group embraces diversity, equity, inclusion, and belonging as essential to its mission. They recognize that diverse teams enrich the organization through innovation and problem-solving, aiming to foster an inclusive workplace where all employees feel valued, authentic, and empowered to grow.

Applicants are encouraged to disclose any support requirements for adjustments during the hiring process.