ECom Operations Specialist

About Woolworths Supermarkets New Zealand

Woolworths Supermarkets New Zealand is committed to enriching the everyday lives of Kiwis by providing excellent service and quality products. With over 185 stores and a workforce exceeding 20,000 members across the country, the company fosters a welcoming, energetic, and collaborative environment. Innovation and valuable contributions from staff are highly encouraged to support the needs of three million customers weekly.

Role Overview

The ECom Operations Specialist will be responsible for managing and maintaining efficient process workflows in a designated workstream. Close collaboration with the Team Leader and team members is critical to improving productivity while ensuring consistent adherence to operational standards.

Key Responsibilities

• Manage the order fulfillment process by following established routines to ensure timely, accurate processing and that online orders are correctly picked with top-quality fresh products.
• Lead and supervise the team to achieve accurate task completion, offer training and coaching on the job, and assume Acting Store Manager duties during assigned shifts.
• Detect any operational issues and escalate these promptly to the Function Lead to facilitate effective solutions.
• Advocate for workplace safety and wellbeing by following safety procedures, reporting hazards, and prioritizing team health.
• Engage actively in initiatives that enhance team communication and collaboration, contributing to a positive work culture.

Candidate Attributes and Requirements

• Proven expertise in process excellence with an eagerness for ongoing learning and development.
• Strong ability to form and maintain cooperative relationships with different departmental functions and stakeholders.
• Solid experience in team leadership, including task delegation, tracking progress, coaching, feedback delivery, and motivation.
• Deep understanding of compliance within functional areas and superior communication skills to effectively convey tasks and standards.
• Commitment to embodying company values in all actions.
• Availability to work at least four weekend shifts monthly and a minimum of one evening shift per week.
• Must have valid authorization to work in New Zealand.

Employee Benefits and Culture

• Enjoy discounts across Woolworths Group brands.
• Access to a comprehensive rewards program designed to recognize and inspire purpose-led work.
• Free, confidential 24/7 personalized support services for medical, financial, psychological, and physical wellbeing via Sonder for employees and their families.
• Opportunity to join a large global network offering significant career advancement possibilities.
• A supportive and inclusive workplace where diversity and belonging are integral values.