- Experience
- 1–3 yrs
- Salary
- —
- Openings
- 1
- Posted
- 5 days ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
Sign in to tell us what does and doesn't work for you here — it sharpens every match we show you.
Job description
About the Role
This entry-level position within the Exchange Connectivity and Hosting Operations team involves supporting customers, carriers, and internal departments with the setup, activation, and billing of straightforward connectivity solutions. The analyst will become experienced in onboarding and managing customers and carriers within CME hosting environments. The role demands foundational analytical capabilities for daily tasks and a basic grasp of connectivity and hosting procedures. While following documented processes for order execution, certain assignments require critical thinking and situational judgment, with some tasks requiring guidance from senior colleagues. Effective written and verbal communication skills are essential.
Main Job Duties
- Assist customers and facilitate the onboarding of carriers and clients to CME hosting locations (approximately 55% of time).
- Monitor and resolve simple customer billing queries, dedicating about 20-25% of effort.
- Aggregate and manage Remedy tickets to coordinate with internal CME teams regarding connectivity requests (10-15%).
- Participate in additional projects and tasks as assigned (around 10%).
Key Responsibilities
- Accurately input or upload all order-related documentation, circuit details, customer forms, data, and contacts into the Enterprise Database system, CRM, SharePoint/Confluence, and relevant tracking tools promptly.
- Utilize automation tools for provisioning and troubleshooting connectivity issues.
- Create and manage daily change control requests via the Remedy ticketing system.
- Learn connectivity billing procedures to address basic billing inquiries from customers.
Qualifications and Skills
- Between 1 to 3 years of project management experience, preferably within network connectivity, telecommunications, or IT infrastructure.
- Ability to manage multiple client projects simultaneously, keeping CRM systems updated and maintaining trackers such as Smartsheet, while delivering clear status reports to stakeholders.
- Technical knowledge of WAN, LAN, VPN, and cloud connectivity is preferred, including familiarity with telecom carriers and data centers supporting client connectivity solutions.
- Strong communication skills paired with customer service aptitude, capable of updating stakeholders and tactfully resolving issues.
About CME Group
CME Group is the premier derivatives marketplace globally, committed to impacting markets worldwide, transforming industries, and shaping futures. Employees benefit from a culture investing in their growth, working alongside industry leaders who inspire. CME Group values diverse backgrounds and experiences, promoting an inclusive workplace where every perspective matters. The company is an equal opportunity employer.
Additional Information
Be aware of recruitment fraud involving false job offers and requests for personal information. CME Group follows strict recruitment procedures to ensure security and trust throughout the hiring process.