Ebilling Coordinator

About Linklaters

Linklaters is a renowned global law firm operating across 20 countries and 30 offices. Known for being a people-centric firm, Linklaters values not only brilliant intellects but also individuals who flourish in a collaborative, innovative, and agile work culture. The firm promotes an environment driven by positivity, inclusivity, fairness, and openness, embracing diversity and challenging biases to unify the team toward shared goals.

Role Overview

The Ebilling Coordinator will be instrumental in facilitating the firm's billing processes by managing the onboarding of clients to eBilling platforms, ensuring precise maintenance of records, and supporting ongoing billing operations. Collaborating closely with Finance and other departments, the coordinator will optimize billing efficiency, uphold compliance standards, and contribute to delivering superior service quality. This position offers exposure to a global Finance team, opportunities for professional growth, and a chance to impact the firm’s financial workings directly.

Primary Responsibilities

• Oversee complete client onboarding onto eBilling platforms, ensuring all specifications are accurately gathered, configured, tested, and validated before launch.
• Serve as the main liaison for clients throughout the onboarding journey, fostering strong relationships, managing expectations, and resolving queries efficiently.
• Manage and update client billing profiles, system configurations, and documentation across eBilling platforms.
• Supervise invoice submissions to confirm adherence to client requirements, internal policies, and billing timelines, addressing and resolving issues promptly.
• Detect, investigate, and correct billing and invoicing discrepancies in coordination with relevant parties to minimize delays and ensure accuracy.
• Maintain detailed and accurate records of onboarding steps, billing transactions, and system modifications to support auditing, compliance, and reporting.
• Collaborate with Finance teams, Partners, Business Services, and external clients to resolve billing inquiries, enhance data precision, and ensure a smooth billing process.
• Generate reports and management information on eBilling performance, championing continuous improvements to increase efficiency, reduce onboarding timeframes, and promote best billing practices.

Qualifications & Skills

• Experience in managing client onboarding through eBilling platforms, preferably in legal, professional services, or complex corporate settings.
• Strong familiarity with eBilling systems, client portals, and technical prerequisites for successful client integrations and invoice submissions.
• Proven capability to collaborate across teams to meet billing deadlines and streamline invoicing workflows.
• Competence in report generation, data analysis, and leveraging management information to track billing metrics and support decisions.
• Exceptional communication and stakeholder management aptitude, capable of building strong connections at all organizational levels.
• Detail-focused, proactive, and solution-oriented with high professionalism, integrity, and dedication to quality results.

Additional Information

This role is based in London and offers a hybrid working model within the firm's offices.

Benefits

• Private medical insurance coverage.
• Access to an on-site fitness center and subsidized health club memberships.
• Onsite GP services and routine health assessments.
• Pension schemes and flexible savings plans.
• Income protection and life assurance benefits.
• Mortgage advice and will-writing assistance.
• Employee-friendly options including electric car and cycle schemes.
• Emergency family care support.
• Additional leave such as birthday holidays.
• Parental leave options including maternity, paternity, and shared parental leave.
• Travel insurance and season ticket loan facilities.
• Participation in sports, social clubs, and employee network groups promoting diversity such as Gender Equality, LGBT+, and Social Mobility networks.

Additional Notes

Responsibilities listed are inclusive but not exhaustive; additional tasks may be required. Applications must be submitted online exclusively, and recruitment-related queries should be directed to the appropriate contacts.