Earner Access & Compliance Operations Specialist

About the Role

We are seeking an experienced professional to join our Earner Access & Compliance Operations team based in Gurugram. This role focuses on managing operational processes and compliance oversight throughout the APAC region, ensuring all access and compliance requests are handled efficiently and according to service level agreements.

Key Responsibilities

• Manage the entire lifecycle of access and compliance requests from submission through to resolution.
• Oversee operational task queues, allocate tasks effectively, and ensure compliance with service level agreements and deadlines.
• Perform configuration-related activities including testing, validation, and deployment of production changes.
• Act as the main point of contact for regional business units and partners across APAC.
• Handle escalations and resolve complex configuration problems.
• Conduct root cause analyses and implement robust corrective actions to ensure security and compliance.
• Maintain detailed documentation such as standard operating procedures, test cases, change logs, and audit trails.
• Monitor compliance with service levels, review backlog, detect errors, and evaluate team productivity.
• Identify process bottlenecks and lead efforts to streamline and enhance operational workflows.

Candidate Requirements

• At least 2 years of experience in operations or related areas.
• Proven experience managing work queues, workflows, and monitoring SLA adherence.
• Strong analytical capabilities and problem-solving skills.
• Excellent stakeholder management and communication skills.
• High attention to detail and commitment to maintaining quality standards.
• Proficiency in JIRA or similar task management tools.
• Advanced skills in Excel and Google Sheets.
• Fluent business-level English communication.

Preferred Qualifications

• Experience with JIRA Service Management and building SLA dashboards.
• Background in ride-hailing, delivery, courier services, or gig economy sectors.
• Familiarity with onboarding and compliance for earners, drivers, or couriers.
• Knowledge of configuration management and operational systems.
• Experience working within APAC regional markets.
• Skills in process automation and workflow optimization.

Working Conditions

• Location: Gurugram – One Horizon Centre
• Work arrangement: Onsite, office-based
• Work hours: 9:00 AM to 6:00 PM
• Days: Monday to Saturday

Compensation and Benefits

Offered salary is up to ₹90,000 in-hand per month plus a monthly variable component of ₹10,000.