E-commerce Sales Manager

Job Overview

We are seeking an E-commerce Sales Manager to oversee daily online sales activities and manage customer interactions. This role requires maintaining communication channels such as calls and WhatsApp, converting leads, and working closely with various internal teams to boost sales and improve customer satisfaction.

Key Responsibilities

• Manage daily online sales operations and promptly address customer inquiries.
• Convert potential leads using calls, WhatsApp, and other communication tools.
• Conduct follow-ups with prospective clients to encourage repeat business.
• Track sales performance metrics and consistently meet monthly sales targets.
• Collaborate with marketing, logistics, and customer support departments to optimize the sales process.
• Maintain daily sales reports and monitor lead conversion rates.
• Identify and implement opportunities to enhance sales and improve customer experience.
• Provide professional handling and resolution of basic customer issues.
• Develop strategies geared towards increasing online orders and revenue streams.
• Ensure timely follow-up on pending and abandoned orders to recover potential sales.

Qualifications and Requirements

• Prior experience in e-commerce sales or managing online sales channels.
• Excellent communication abilities coupled with persuasive skills.
• Target-driven mindset comfortable with working towards and achieving sales goals.
• Familiarity with platforms such as Shopify, WhatsApp, Meta/Facebook Ads, and other e-commerce tools is preferred.
• Strong capabilities in customer follow-up and handling queries professionally.