E-Commerce Operations Manager

About the Role

We seek a detail-oriented and proactive E-commerce Operations Manager to oversee the launch, daily operations, and expansion of our online retail platform. This position requires full ownership of backend e-commerce functions, website upkeep, inventory tracking, and ensuring an outstanding customer experience. Collaboration will be essential with design and marketing teams to boost sales and maintain a smooth shopping journey.

Key Responsibilities

• Lead the successful launch and continuous management of the e-commerce site, including daily updates and maintenance.
• Ensure all product details such as listings, descriptions, images, and pricing are accurate and optimized for best performance.
• Troubleshoot minor front-end and back-end website issues to preserve site health.
• Oversee inventory management to maintain appropriate stock levels, avoiding shortages or excess inventory.
• Handle order processing and coordinate with fulfillment or logistics partners.
• Analyze sales and website metrics to recommend strategies that improve conversion rates.
• Serve as the liaison with design teams to manage banners, product imagery, and promotional materials.
• Supervise customer service channels by addressing inquiries, returns, and reviews promptly to uphold satisfaction standards.

Qualifications & Skills

• Minimum of three years managing e-commerce store backend operations.
• Strong expertise in e-commerce platforms such as Shopify, WooCommerce, or equivalents.
• Basic knowledge of search engine optimization, Google Analytics, and HTML/CSS is advantageous.
• Proven project management abilities with experience coordinating between design and technical teams.
• Excellent communication skills paired with a customer-centric approach.