E-Commerce Executive

Role Overview and Responsibilities

The E-Commerce Executive will oversee the company's Etsy storefront, ensuring all product listings are properly created, uploaded, and optimized for maximum visibility and sales. This role involves managing customer orders, coordinating shipping, and maintaining order status updates while providing professional customer support.

• Develop and optimize product listings incorporating effective titles, descriptions, tags, pricing, and visuals.
• Handle customer communications promptly and courteously, addressing queries and messages.
• Supervise order processing, shipping, and monitor order fulfillment progress.
• Maintain accurate records of products, inventory levels, orders, and sales data.
• Collaborate with packaging and dispatch teams to guarantee timely order delivery.
• Manage returns, cancellations, and resolve customer issues efficiently.
• Utilize Etsy SEO methods and relevant keywords to boost product discoverability.
• Analyze store performance metrics, including sales trends, traffic patterns, and customer reviews.
• Conduct fundamental competitor and market research to inform strategy.
• Continuously work to enhance store visibility, increase sales figures, and improve overall operational performance.