E-Commerce Executive

About the Role

Strat & Wolf Private Limited is seeking a diligent and confident E-Commerce Executive to join their team full-time at their office located in Sector 142, Noida, Delhi-NCR. This position offers a monthly salary ranging from ₹14,000 to ₹18,000, with the potential to earn up to ₹6,000 in monthly performance bonuses. Immediate availability is preferred.

Key Responsibilities

• Manage and process daily orders across various online sales platforms ensuring accuracy.
• Handle returns, cancellations, and resolve issues related to missed or failed shipments.
• Address customer inquiries regarding order status, dispatch details, and delivery, through calls in English and Hindi, as well as chat support.
• Coordinate with internal teams to facilitate order processing, packaging, and shipment dispatch.
• Use Excel and Google Sheets for tracking expenses, cash reconciliation, data records, and other business-related information.
• Maintain accurate data entry and manage routine office documentation including invoice and label printing.
• Perform general administrative and operational duties essential for smooth day-to-day business functions.

Candidate Requirements

• A minimum of 2 years of relevant work experience; applications from freshers will not be considered.
• Proficient communication skills in both English and Hindi, spoken and written.
• Strong computer literacy with the ability to quickly adapt to new software and platforms.
• Typing speed between 35 to 50 words per minute with high accuracy.
• Comfortable and skilled in Microsoft Excel, Google Sheets, email, and common computer applications.
• Ability to rapidly grasp new processes with minimal supervision and proactive responsibility-taking.
• Dependable and punctual with a strong work ethic to ensure timely order processing without errors.
• Open to handling a wide range of responsibilities in a small office, dedicated to long-term employment stability.

Additional Information

This role offers significant growth potential within a mature, small company environment. It demands exceptional computer skills, effective customer communication, operational coordination, accurate data handling, and a responsible approach to daily office tasks. Candidates seeking short-term employment or those unwilling to take ownership of their duties are discouraged from applying.

Preferred Skills

• Experience using Amazon Seller Central, Flipkart Seller Hub, Shopify Order Management, and Shiprocket Order Tracking platforms is highly advantageous.