E-Commerce Executive

Overview

We are seeking a motivated and detail-oriented E-Commerce Executive to oversee daily operations and boost sales across key online marketplaces such as TikTok Shop and Shopee. The role involves managing backend seller platforms, coordinating promotional events and live selling activities, as well as developing an affiliate creator network to drive business growth.

Key Responsibilities

• Maintain and optimize product listings including imagery, inventory levels, and keywords on TikTok Shop Seller Center and Shopee Seller Centre.
• Assist in planning and launching promotional campaigns like mega sales (9.9, 11.11), payday offers, flash deals, vouchers, and exclusive bundles.
• Collaborate with platform account managers to register for campaigns and secure promotional support.
• Identify and recruit relevant affiliates and content creators for TikTok and Shopee to generate product reviews and tagging.
• Manage product sample dispatch and ensure clear briefing and follow-up with creators on posting timelines and campaign alignment.
• Monitor affiliate-generated content and sales performance to optimize commission and incentive plans.
• Arrange and coordinate live selling schedules, preparing product pins, vouchers, and promotional mechanics to maximize live stream conversions.
• Oversee order processing to ensure timely fulfillment, compliance with service level agreements, and maintain low cancellation and return rates while protecting store health ratings.
• Engage with customers through platform chats, inquiries, and reviews to maintain high satisfaction and response rates.
• Track daily and weekly sales data such as Gross Merchandise Value (GMV), site traffic, conversion rates, and affiliate contributions to identify areas of improvement.
• Monitor competitor activities including pricing, campaigns, live stream tactics, and bundle offers to refine sales strategies.

Candidate Requirements

• Possess 1 to 2 years of hands-on experience managing TikTok Shop and Shopee seller backends.
• Proficient with TikTok Shop Affiliate Center, Shopee Seller Centre marketing tools, and live streaming management interfaces.
• Highly detail-oriented and organized with the ability to handle tight deadlines for promotions and inventory management.
• Competent in interpreting basic analytics and platform reports to monitor performance and uncover trends.
• Adaptable, proactive, and able to solve problems effectively in a dynamic e-commerce setting.

Additional Information

• Location: Tai Seng, Singapore
• Employment Type: Full-time
• Salary: SGD 3,500 to 4,200 per month, depending on experience and capabilities.
• Experience Level: 1 to 2 years