E-billing Coordinator

Overview

Join one of Canada’s leading law firms as an E-Billing Coordinator. This role involves managing the electronic invoice submission process to ensure efficiency, accuracy, and timeliness. The Coordinator will interact closely with Lawyers, Legal Assistants, and Finance team members to facilitate successful invoice processing. The position offers a hybrid work model, combining remote and onsite work weekly.

Key Responsibilities

• Oversee electronic invoice submissions using the eBilling Hub platform, tracking progress until client acceptance.
• Collaborate with various teams to expedite invoice approvals and resolve issues such as rejected invoices promptly.
• Act as the main troubleshooter ensuring electronic bills are submitted punctually.
• Respond to billing queries effectively and ensure satisfactory resolution of concerns.
• Maintain and update timekeeper rates within E-Billing vendor systems, coordinating with the Director of Pricing for approvals.
• Collaborate with internal stakeholders to enforce compliance with electronic billing policies and procedures.
• Manage budgets and accruals from multiple E-Billing vendors.
• Work alongside the Collections team to verify successful submission of aged electronic invoices.
• Ensure accuracy of billing information for new matters and coordinate with relevant personnel to gather necessary data.
• Monitor outside counsel guidelines and maintain billing compliance.

Qualifications and Experience

• Minimum of two years’ experience handling E-billing within a law or professional services firm.
• Competent in interpreting and adjusting LEDES formatted files for manual billing submissions.
• Strong team collaboration skills combined with excellent interpersonal communication capabilities.
• Confident, professional demeanor with superb verbal and written communication skills.
• Analytical mindset with strong problem-solving and critical-thinking abilities, complemented by excellent organizational skills and meticulous attention to detail.
• Adept at managing multiple priorities and meeting tight deadlines.
• Ability to communicate technical and business concepts clearly and accessibly.
• Customer service-oriented with a track record of succeeding in dynamic, challenging environments.
• Familiarity with accounting and billing software.
• Hands-on knowledge of web-based eBilling systems such as Legal Tracker (Serengeti), Passport, TyMetrix, and CounselLink, plus proficiency with Microsoft Office Suite (Word, Excel).
• Experience with advanced systems like 3E, eBilling Hub, or Elite Enterprise or similar platforms is preferred.

Benefits and Culture

• Opportunities for professional growth and mentorship within a supportive environment.
• Training initiatives aligned with evolving software technologies.
• Competitive salary range from $65,000 to $75,000 annually with benefits.
• Engaging and collaborative work atmosphere fostering continuous learning and development.

Diversity and Inclusion Commitment

McMillan is dedicated to fostering an inclusive workplace that values equity, diversity, and inclusion as essential to success. The firm supports bringing whole selves to work and values diverse perspectives. Accommodations are available throughout recruitment for applicants with disabilities.

Location and Application Notes

This role is based in the Greater Vancouver Metropolitan Area with a hybrid work schedule. Candidates residing in or near Toronto, Calgary, Vancouver, or Ottawa are encouraged to apply. Including a cover letter and resume is recommended.