Dutch-Speaking EU Account Manager

About DGI

DGI is an established full-service Travel Management Company with offices in Manchester, Ireland, Germany, and the USA. We specialize in serving the humanitarian, academic, and not-for-profit sectors with a strong commitment to our company values: passion, pride, and mindfulness. Our DGI Study Trips division focuses on educational group travel, partnering with colleges and universities to design unique study experiences outside the classroom.

Role Overview

We are seeking a Dutch-speaking EU Account Manager to join our Account Management Team, supporting business growth across EU regions. The role involves managing client portfolios, identifying opportunities for revenue maximization, and driving contract renewals.

Key Responsibilities

• Deliver outstanding account management services to clients.
• Conduct client visits to establish and maintain strong relationships.
• Uncover growth opportunities to expand existing accounts and secure new business.
• Analyze travel purchasing data to highlight cost-saving options.
• Collaborate on preparing and presenting Requests for Information and tender proposals alongside the New Business Team.
• Lead client presentations, web demos, and product training sessions.
• Identify and participate in client-related exhibitions, promotional, and networking events.

Required Skills and Experience

• Fluent in Dutch and English, both written and spoken.
• Demonstrated account management experience, preferably serving not-for-profit, academic, or charity clients.
• Strong aptitude for building and nurturing relationships within and outside the organization.
• Capability to deliver exceptional client support, confidently negotiate, and secure contract renewals.
• Excellent networking and interpersonal skills.
• Organizational skills including planning and multitasking proficiency.
• High IT literacy, especially with Excel, Word, PowerPoint, and CRM software.
• Possession of a full UK driving licence is essential.

Benefits and Compensation

• Salary up to £45,000 per annum, determined by experience, plus an on-target earnings bonus of £10,000 per annum linked to monthly performance.
• 23.5 days of annual leave excluding bank holidays, increasing to 24.5 days after one year of service.
• Birthday leave in the month of your birthday.
• Option to buy or sell additional annual leave.
• Healthcare Cash Plan to support your health needs.
• Company pension scheme and life assurance coverage.
• Season ticket loan for commuting ease.
• Discounts on staff travel.
• Participation in the Cycle to Work Scheme.
• Access to a rewards and benefits platform.
• Enhanced leave and pay entitlements exceeding statutory minimums.

Additional Information

The role involves regular traveling to the Manchester office and within Europe. Working hours are Monday to Friday, 8:45 AM to 5:30 PM UK time. The office is located in Manchester city center, with a hybrid work policy: three days in the office (Tuesday through Thursday) and two days remote (Monday and Friday), with greater remote flexibility available for those living farther away within the UK.

DGI fosters a culture that supports flexible working arrangements wherever possible, aligned with operational needs.

Company Values:

• Passionate: Dedicated to making a positive impact and creating thriving collaborations.
• Bold: Committed to innovation and challenging conventional norms to achieve exceptional outcomes.
• Mindful: Focus on sustainability, ethics, and responsible travel practices.

We are an equal opportunity employer that embraces diversity and treats all individuals with dignity and respect irrespective of background.