Doorman

Job Overview

As a Doorman in the Rooms Division, Front Office & Guest Services Department at Kempinski Hotels in Al Khobar, Saudi Arabia, your primary role is to ensure a warm and attentive welcome to all guests arriving at the hotel, adhering to company service protocols to enhance guest experience and satisfaction.

Key Responsibilities

• Greet guests warmly upon arrival following Kempinski's service standards and promptly open the hotel doors for incoming visitors.
• Assist guests by opening car doors when they arrive by taxi or private vehicle, help with their luggage, and transport it efficiently to the hotel facilities.
• Respond courteously and effectively to guest requests, including arranging taxis or providing directions, while referring more complex inquiries to the appropriate staff members to ensure high customer satisfaction.
• Stay well-informed about the hotel’s products and services as well as relevant travel and tourism information to better assist guests.
• Manage traffic flow to prevent vehicles from obstructing the entrance area of the hotel.
• Perform flag hoisting and lowering activities in alignment with hotel policies.
• Ensure cleanliness and orderliness of the main entrance area, promptly addressing any required corrective measures.
• Carry out additional tasks as assigned by supervisors or managers, with the flexibility to take on new responsibilities as business needs evolve.