Doorman

About The Telegraph Hotel

The Telegraph Hotel, situated in Tbilisi, Georgia, is a modern hospitality venue focused on creating a warm and comfortable atmosphere for its guests. The hotel aims to provide attentive and professional service to both business and leisure travelers, ensuring smooth arrivals and pleasant stays. Team members prioritize reliability, cooperation, and guest satisfaction throughout every point of interaction from check-in to departure.

Role Overview

This full-time, on-site Doorman position at The Telegraph Hotel in Tbilisi entails the responsibility of warmly welcoming guests, opening doors, managing luggage assistance, and providing directions during arrival and departure procedures. Daily tasks include supervising the entrance area, working in close coordination with reception and security teams, facilitating guest access to transportation options like taxis and rideshares, and maintaining cleanliness around the hotel's entryway. The Doorman also shares information on hotel amenities and local attractions while promptly addressing guest inquiries to ensure a secure, inviting, and efficient entrance experience.

Key Responsibilities

• Greet arriving guests with courtesy and professionalism.
• Open doors and assist guests with luggage as needed.
• Monitor and manage the entrance area to facilitate smooth guest flow.
• Coordinate effectively with reception and security personnel.
• Assist guests in arranging transportation such as taxis or rideshare services.
• Keep entrance areas clean, orderly, and safe.
• Provide guests with information about hotel services and nearby attractions.
• Respond promptly to guest requests at the entrance point.

Required Qualifications and Skills

• Strong communication abilities for clear and respectful interaction with guests and team members.
• Customer service skills exhibited through courteous and proactive guest assistance.
• Basic security awareness to observe and report any safety concerns at the entrance.
• Experience or familiarity with receptionist duties, including collaborating with front desk staff and guiding guests.
• Competence in managing doors and entrance operations efficiently.
• Professional appearance, punctuality, and dependability in a guest-facing role.
• Basic language skills in the local language and English; additional languages are beneficial.
• Previous experience in hospitality, concierge, or similar front-of-house roles is preferred but not a requirement.