Dispatch Executive

About the Role

The Dispatch Executive plays a vital role in ensuring the smooth operation of dispatch activities within the logistics department. This position involves organizing the shipment of finished goods promptly, keeping accurate dispatch records, and collaborating effectively with production, warehouse, transporters, and customers to guarantee seamless logistics processes.

Key Responsibilities

• Plan and oversee daily dispatch operations ensuring efficient workflow.
• Create all required dispatch documentation including invoices, delivery challans, e-way bills, and transport-related papers.
• Collaborate with warehouse and production teams to confirm material readiness for dispatch.
• Schedule transport by coordinating with vehicle providers for timely shipment.
• Track shipment progress and ensure deliveries are completed within timelines.
• Keep meticulous records of dispatch and inventory movements.
• Inspect product quantity, packaging, and quality before dispatch to ensure compliance with standards.
• Communicate with customers concerning delivery timelines and shipment status updates.
• Troubleshoot dispatch issues and manage customer complaints related to delivery services.
• Adhere to company policies, safety guidelines, and legal transport regulations.
• Compile and present daily, weekly, and monthly reports on dispatch activities.

Required Qualifications and Skills

• Possess a Bachelor’s degree or Diploma in Logistics, Supply Chain Management, Commerce, or a related discipline.
• Have 1 to 3 years of experience in dispatch, logistics, warehouse operations, or supply chain management preferred.
• Solid understanding of dispatch and logistics procedures.
• Skilled in MS Excel and ERP or SAP software usage.
• Excellent communication and coordination abilities.
• Strong attention to detail with precise documentation skills.
• Capable of working effectively under pressure to meet deadlines.
• Demonstrated problem-solving and organizational competencies.

Performance Indicators

• Consistent on-time dispatch and delivery performance.
• Accuracy in preparing and managing dispatch documents.
• Minimization of dispatch errors and shipment delays.
• High levels of customer satisfaction regarding delivery services.
• Strict compliance with safety protocols and logistics procedures.

Compensation

The monthly salary for this role ranges between INR 20,000 and INR 25,000.