Disability Service Worker - Complex Needs (Full-Time)

Program Overview

Taproot Community Support Services is a fully employee-owned organization through an Employee Ownership Trust (EOT), where every team member holds ownership and influence from day one, including profit-share dividends. Established in 1983 and now operating across Alberta, British Columbia, and Ontario, Taproot is a Certified B Corporation committed to using business as a force for good. With over 800 employee-owners guided by core values such as collaboration, optimism, respect, and going the extra mile, we provide more than 125 community-based support services annually, assisting roughly 1,600 individuals with diverse abilities.

Position Summary

The Disability Service Worker (DSW) plays a key role, reporting to the Team Leader, delivering and supervising education and development programs that support individuals with physical, behavioral, emotional, and social challenges both at home and in community settings. DSWs foster meaningful relationships with clients, families, guardians, employers, and community partners, and advocate for those without an extended support system to ensure their voices are heard and respected.

Work Schedule & Compensation

• Permanent full-time role with 40 hours per week.
• Monday to Friday, 9:00 AM to 5:00 PM.
• An additional $3.30 per hour premium is offered when supporting clients with complex needs (not applicable to training or non-complex shifts).

Key Responsibilities

• Assist clients with household tasks, life skills, and personal hygiene as needed.
• Deliver individualized support in alignment with personalized care plans.
• Respond promptly to crisis events using de-escalation strategies.
• Administer medications and provide first aid when necessary.
• Maintain accurate, objective daily records and documentation through computer programs.

Qualifications & Requirements

• Completion of Grade 12 or higher; diploma or degree in Disability Studies, Social Work, Human Services, Special Education, or a related field.
• Minimum one year of experience supporting individuals with developmental disabilities, complex needs, behavioral and mental health challenges.
• Valid Class 5 Driver's License with a clean driving record and dependable transportation.
• Clear criminal record and social services checks prior to employment.
• Positive attitude endorsing client autonomy, active community participation, and rights.
• Competency in assisting with anger management, daily living activities, and self-help.
• Required certifications: First Aid/CPR, Crisis Prevention Intervention, Medication Administration, Abuse Protocol, Proactive Procedures and Behavioural Strategies, Foundations and Disabilities Training.
• Knowledge of health and safety protocols pertinent to personal well-being.

About Taproot Community Support Services

At Taproot, employees experience a culture that values collaboration, learning, and innovation while championing a strength-based approach to care and support. Our workplace fosters your voice and growth opportunities, with the chance to make a meaningful difference in community services.

Benefits and Employee Perks

• Immediate employee ownership and eligibility for profit-sharing dividends through the EOT.
• Balanced work-life environment.
• Opportunities for professional growth and career development.
• Competitive remuneration packages.
• Paid vacation and employee benefits for qualifying staff.
• Matching RRSP plan for eligible Alberta employees.
• Access to job-related training and continuing education.
• Employee and Family Assistance Programs.
• Recognition for long service milestones.
• Employee referral bonus program.
• A workplace committed to social responsibility as a Certified B Corporation.

Diversity and Inclusion Commitment

Taproot is proud to be an equal opportunity employer promoting a diverse and inclusive culture. We welcome applicants from all backgrounds who can bring diverse perspectives and enrich our team environment. Our hiring practices ensure fairness, equity, and respect for all candidates.

Additional Information

Applicants must provide criminal record and government screening letters as part of the hiring process. A detailed list of responsibilities is available at interview. Candidates whose experiences differ from listed qualifications but believe they can add value are encouraged to apply. Only shortlisted applicants will be contacted; telephone inquiries are not accepted.