Director, Special Projects

About ShopBack

ShopBack Group stands as the premier shopping, rewards, and payment platform across the Asia-Pacific region, engaging over 20 million active users in 13 countries. Having expanded into North America in 2025, ShopBack is committed to making everyday experiences more rewarding by saving members both money and time while providing delightful interactions. Since its founding in 2014, ShopBack has facilitated sales exceeding US$5.5 billion annually through 20,000+ online and physical partners, distributing upwards of S$1 billion in Cashback rewards to shoppers. Its innovative solutions, including ShopBack Pay, add value by delivering convenient and rewarding payment options at checkout.

Role Overview

We are seeking a dynamic and driven professional to spearhead pivotal initiatives that catalyze ShopBack's growth trajectory. This fast-track leadership development position involves partnering closely with C-suite executives and senior leaders to leverage data for strategy refinement and to oversee execution across various business units. The objective is to prepare the candidate for a future leadership role within one year, supported by extensive exposure and proven impact.

Key Responsibilities

• Lead comprehensive management of strategic, cross-departmental projects that align with ShopBack’s critical priorities.
• Collaborate intimately with senior management to design, enhance, and implement strategies promoting commercial expansion and operational excellence.
• Coordinate with a compact, cross-functional project team to direct initiatives, resolve obstacles, and accelerate outcomes while developing stakeholder management and leadership skills.
• Gain broad cross-functional insight by engaging with special projects spanning Sales, Marketing, Product, and Operations.
• Develop and oversee detailed project schedules, including timelines, milestones, and resource allocation through to successful completion.
• Identify operational gaps, propose innovative solutions, and implement improvements that generate significant business impact.
• Exhibit potential and preparedness to assume profit and loss leadership responsibilities, influencing organizational direction and growth.

Qualifications and Experience

• Practical experience as an AI tool developer with creations actively utilized by teams or multiple users; prior leading roles in AI projects are not mandatory but prior active development involvement is required.
• Between 8 and 15 years of professional experience in commercial, product, or operations functions; industry background is flexible with entrepreneurial experience being a notable advantage.
• Demonstrated history of managing initiatives across multiple company functions, showcasing ability to navigate diverse departments such as combining Commercial & Operations or Product & Marketing.
• Strong analytical expertise to interpret business data and translate it into actionable business insights.
• Leadership experience overseeing small teams of 2 to 3 members, demonstrating capability to motivate and direct teams effectively with or without formal authority.
• Growth-oriented mindset with excellent problem-solving aptitude to dissect complex or ambiguous challenges into tangible, growth-driving actions.
• Effectiveness in cross-functional communication, capable of conveying complex concepts clearly and succinctly.
• Proven stakeholder management skills, adept at influencing various teams and regions.
• Track record of juggling multiple projects, ensuring on-time delivery and measurable results.
• Entrepreneurial spirit characterized by self-initiation, agility in ambiguous contexts, and decisive action-taking.
• Open to candidates from sectors beyond e-commerce or fintech, including B2B industries, emphasizing experience over industry labels.

Why Join ShopBack

• Accelerated leadership development designed to prepare you for a leadership role within a 12-month timeframe with the opportunity to lead and influence strategically.
• Gain global operational exposure through involvement with impactful projects across various functions and geographic markets.
• Receive mentorship directly from C-level executives and senior management, cultivating executive insights.
• Work in a vibrant, innovative environment that values entrepreneurship, agility, and rapid growth.

Core Values and Work Ethic

• Agency: Ownership and initiative are paramount, progressing through obstacles proactively until objectives are accomplished.
• Judgment: Prioritize impactful decisions over easy gains, balancing speed with thoughtful consideration of critical calls.
• Learning Velocity: Rapid acquisition of new competencies paired with readiness to discard ineffective habits, continually benchmarking against top standards.
• Tenacity: Resilience in challenging situations with a level-headed approach, fostering open debate and unified commitment post-decision.

Additional Information

• Career development prospects for higher responsibilities aligned with personal growth ambitions.
• Opportunity to be part of a successful team working towards global scale.
• Performance-based competitive remuneration.
• Culture emphasizing transparency, collaboration, and value for feedback.

Recruitment Process & Diversity Commitment

We are dedicated to safeguarding applicant data privacy and ensuring fairness throughout recruitment. Artificial intelligence tools may assist recruitment teams for tasks such as reviewing applications and analyzing resumes; however, all hiring decisions are ultimately human-led. Assessments may include monitored tests to uphold integrity. We do not use AI to detect emotions or sensitive characteristics. Our recruitment processes comply fully with data protection laws and promote equitable employment. We celebrate diversity, foster an inclusive workplace, and prohibit discrimination based on any protected characteristic under law. We welcome contributions from all backgrounds in making a positive impact.