Director, People Operations

About Coda

Coda is a global enabler of commerce connecting individuals, digital products, and payment solutions through reliable monetization and distribution services. The company consists of over 600 employees across 57 nationalities, operating in 23 locations with headquarters in Singapore and offices spread throughout Amsterdam, Dubai, Bristol, Shanghai, Eindhoven, and Southeast Asia.

Coda's business model is dual-faceted: on the B2B side, platforms such as Codapay, Coda Webstore, Coda Links, Coda Distribution, and Giftcloud empower publishers and brands to monetize and distribute digital content globally. On the consumer side, Coda manages trusted storefronts including Codashop, Recharge.com, Startselect.com, and mobiletopup.co.uk, offering secure access to game top-ups, digital credits, vouchers, gift cards, and prepaid products in more than 70 markets.

The organizational culture is defined by respect, accountability, and teamwork, with a fast-paced environment that values supporting colleagues and celebrating achievements collectively. Coda offers significant career growth opportunities for those eager to contribute within a global team.

Role Overview

The Director of People Operations will steer and enhance Coda's global people operations function, managing activities across the entire employee lifecycle. This role includes overseeing payroll, compliance, mobility, systems, onboarding, and offboarding processes, focusing on delivering rapid, dependable, and seamless people-related interactions.

Reporting directly to the SVP of People, the director will lead a worldwide team managing a workforce exceeding 600 employees in over 20 countries. Collaboration with internal stakeholders is crucial to this strategic yet hands-on leadership role aimed at building scalable operations.

Key Responsibilities

• Provide leadership, mentorship, and expansion of a global people operations team responsible for:
  • Administration and optimization of HRIS (notably Rippling)
  • Payroll processing and vendor partnerships
  • Ensuring adherence to employment compliance regulations
  • Managing employee mobility, including visas and immigration procedures
  • Handling daily people operations and employee support via Jira
• Manage operations that enhance the employee experience across all stages, setting service-level agreements (SLAs), driving high customer satisfaction (CSAT), and refining onboarding to offboarding journeys
• Create scalable policies, processes, and operational models aligned with business growth
• Serve as a strategic consultant to senior leadership on people operations risks, improvements, and industry best practices
• Maintain rigorous controls, documentation, and preparedness for audits concerning payroll, compliance, and employee data
• Collaborate with other HR leaders on employee relations, compensation, and talent development initiatives
• Lead critical M&A integration efforts including due diligence, employee data migration, payroll harmonization, compliance alignment, and change management

Essential Qualifications and Experience

• Minimum of 8 years' experience in people operations with a demonstrated history of leading and cultivating distributed teams
• Proven expertise in scaling people operations within mid-sized global organizations (500–1,000 staff), ideally with experience in mergers and acquisitions
• Ability to manage diverse employment laws and cultural contexts throughout APAC and EMEA regions
• Success in establishing SLA- and CSAT-focused service models emphasizing operational excellence and employee satisfaction
• Demonstrated influence and ability to drive outcomes in a cross-functional and culturally diverse environment across multiple time zones
• Strong strategic mindset balanced with practical, hands-on execution skills
• Exceptional communication and collaboration capabilities
• Technical proficiency including familiarity with AI tools, Google Workspace, Slack, and multiple HRIS platforms; experience with Rippling is advantageous

Additional Information

Coda is committed to equal opportunity employment, embracing and valuing diversity regardless of gender, race, age, religion, disability, or other protected characteristics ensuring an inclusive workplace.

Note: The hiring process may utilize AI-assisted tools to review applications and assess candidates; however, final hiring decisions are made by human recruiters. Candidates are encouraged to refer to the company’s career portal for future opportunities if not selected.