Director of Software Engineering

Overview

We are seeking a seasoned software engineering leader to join JPMorganChase's Commercial and Investment Bank in Mumbai. This Director role involves spearheading initiatives in platform development—focusing on Snowflake enablement, reusable capabilities, reliability, security and controls—and delivering impactful business outputs such as merchant insights, risk management, and operational efficiency.

Key Responsibilities

• Lead Snowflake-based analytics and AI enablement by creating governed data products with secure access and scalable, cost-effective solutions.
• Develop reference architectures and reusable components in collaboration with engineering and platform teams, enhancing payment aggregation and merchant data resolution.
• Manage a robust software development lifecycle (SDLC) including CI/CD pipelines, automated testing, monitoring, incident handling, and rollback procedures.
• Own the roadmap for Merchant Payments analytics and AI, targeting measurable benefits like transaction volume growth and fraud reduction.
• Deliver end-to-end analytics solutions—ranging from dashboards and KPIs to predictive tools—ensuring adoption and lifecycle maintenance.
• Set and enforce high standards for code quality including reviews, static analysis, secure coding practices, and testing methodologies.
• Oversee governance in areas of ownership, metadata, data quality SLAs, retention, access controls, and certification to maintain data integrity and consistency.
• Facilitate governance forums and remediation aligned with delivery goals to provide timely insights supporting sales and portfolio management.
• Lead cross-functional teams encompassing analytics, data science, product management, engineering, and governance, including hiring, coaching, budget oversight, and value tracking.
• Steer adoption of agentic AI-driven engineering and SDLC automation to boost quality and efficiency with strict validation, security, and traceability controls.
• Leverage expertise in software development lifecycle tools and enterprise-authorized AI methods to enhance automation and operational capacity at scale.

Required Qualifications & Skills

• At least 10 years of formal experience in software engineering complemented by over 5 years in leadership roles managing complex technical challenges.
• Proven capability in delivering enterprise-grade analytics and AI solutions from conception through production and ongoing support.
• Strong command of SDLC discipline with emphasis on code reviews, automation testing, CI/CD, and regulated release processes.
• Experience managing non-functional requirements such as availability, resiliency, performance, and security for critical platforms.
• In-depth knowledge of modern data platform governance including metadata, lineage, data quality, and access management.
• Track record of delivering business value through revenue growth, cost savings, risk mitigation, and measurable adoption of analytics and AI tools.
• Expertise in maintaining operational reliability, including meeting service-level objectives and managing incident response effectively.
• Experience engaging executive stakeholders across technology and business units, translating strategy into measurable outcomes.
• Familiarity with implementing agentic AI-enabled engineering workflows and establishing governance around secure handling and validation.
• Understanding of responsible AI principles and control mechanisms suitable for engineering processes handling sensitive data.

Preferred Qualifications

• Hands-on experience with Snowflake for high-scale analytics and AI workloads focusing on performance and cost efficiency.
• Background in building and managing large language model (LLM) and agentic AI systems with emphasis on monitoring and safety.
• Experience in operating high-throughput, low-latency, 24/7 platforms, preferably in payments domains.
• Knowledge of regulated industries and merchant payments including authorization, fraud, dispute management, onboarding, and KYC.

About JPMorganChase

JPMorganChase is a venerable financial institution, offering a wide range of financial services to consumers, businesses, and institutions worldwide. We provide competitive compensation commensurate with role and experience, along with comprehensive benefits including health care, retirement plans, childcare, tuition reimbursement, mental health resources, and financial coaching.

Diversity & Inclusion

We value diversity and inclusiveness, providing equal opportunity to all applicants regardless of protected characteristics and making reasonable accommodations for religious practices and disabilities.

Team Background

The Commercial & Investment Bank division is a global leader delivering services across banking, markets, securities, and payments to clients in more than 100 countries.