Director, eCommerce (Hybrid)

About Nitro Software

Nitro Software is a global leader in SaaS providing digital document workflow solutions, including PDF management, electronic signing, identity verification, and analytics. Serving over 13,000 businesses and more than 3 million licensed users worldwide, including 67% of the Fortune 500 companies, Nitro is known for its outstanding customer success and change management teams.

Our Culture and Values

At Nitro, we foster an environment where talent thrives through collaboration and innovation. Our work culture is anchored by five core principles:

• Unified team mission where every member feels valued as part of a greater purpose.
• Ownership and empowerment encouraging confident and creative leadership.
• Dedicated accountability to our customers and commitments.
• Passionate pursuit of excellence in project delivery and innovation.
• Courage to take risks, learn from failures, and continuously improve.

About the eCommerce Team

The eCommerce division operates within Revenue Marketing, focusing on driving revenue and growth through digital commerce channels while ensuring a seamless customer journey from trial to subscription renewal. This team works closely with Enterprise Customer Success and Sales to deliver an exceptional experience.

Role Overview

We are seeking a commercially driven Director of eCommerce based in Dublin who will lead the eCommerce revenue initiatives. This individual will take ownership of the eCommerce revenue targets, focusing on boosting conversion rates, maximizing revenue, and enhancing the overall customer experience during trials, purchases, renewals, and subscription management. The role suits someone who blends marketing, sales, and customer experience expertise and enjoys data-driven, hands-on leadership where their work directly influences revenue growth.

Key Responsibilities

• Collaborate with the VP of Revenue Marketing to establish comprehensive revenue plans for the eCommerce channel, identifying essential inputs and data.
• Engage cross-functionally with product, IT, finance, sales, operations, and marketing teams to align strategies and operations.
• Oversee the eCommerce technology stack, primarily powered by Stripe, ensuring vendor alignment to facilitate seamless online buying and adoption processes.
• Track, drive, and be accountable for eCommerce revenue performance, aligning efforts with broader marketing and revenue objectives.
• Coordinate with performance marketing, web, and operations teams to leverage digital channels effectively, conducting ongoing testing and optimization to enhance the eCommerce customer journey.
• Maintain and communicate the eCommerce roadmap and project plans, ensuring visibility and updates across the organization.

Desired Qualifications and Experience

• Proven passion for achieving aggressive revenue goals.
• Experience in organizations combining eCommerce and direct sales channels.
• Strong analytical capabilities and data-driven decision making.
• Action-oriented mindset focused on delivering measurable revenue outcomes.
• Adept at balancing strategic thinking with hands-on execution and simplifying complex challenges into actionable solutions.
• Excellent communication skills tailored for diverse audiences, effectively using data to cut through differing opinions.
• Comfortable collaborating across multiple organizational departments to meet objectives.
• Familiarity with technology platforms such as Stripe, HubSpot, Intercom, and Tableau.
• Demonstrated history of owning and consistently growing eCommerce revenue month over month.
• Prior experience with SEO/AE0 to optimize online presence and sales.

Why Join Nitro?

• Hybrid work schedule combining three days on-site in Dublin and two days remote each week.
• Company-wide Recharge Week in February, offering a collective break for all employees to rest and rejuvenate.
• Comprehensive benefits including health, dental, vision insurance, wellness perks, pension or 401k matching, and country-specific advantages.
• Commitment to diversity, inclusion, and accessibility with accommodations available throughout the hiring process.

Additional Information

Nitro values all qualified applicants regardless of race, religion, gender, or other protected statuses. By applying, candidates agree to the processing of their personal data in line with Nitro's Privacy Policy.