Director, Cyber Security Operations

About Global Relay

With over 25 years of industry leadership, Global Relay delivers cutting-edge cloud archiving, surveillance, eDiscovery, and analytics services tailored for the world’s most regulated organizations. Our solutions securely capture and maintain communication data, providing enhanced visibility, regulatory compliance, and risk management.

We emphasize career growth, innovation, and impactful work within a culture that values diversity, inclusion, and collaborative learning free of barriers.

Role Overview

As the inaugural Director of Cyber Security Operations, you will guide and advance Global Relay's cyber defense capabilities. Your leadership will shape the vision, operational framework, and strategic priorities of the Security Operations function, building a high-performing team committed to operational excellence and continual maturity.

You will collaborate closely with executive leadership and departments including Engineering, Infrastructure, Product, Governance, and Security Architecture & Technology, ensuring security operations align with business objectives, mitigate cyber risks, and support secure growth.

Key Responsibilities

• Create and implement the Security Operations strategy, roadmap, and maturity plans.
• Lead teams involved in Security Operations, Incident Response, Threat Hunting, Threat Intelligence, and Technical Vulnerability Prioritization.
• Develop governance structures, define key performance indicators, and provide executive reporting.
• Serve as the executive decision-maker during major cyber incidents and crises.
• Ensure effective operation of enterprise security technologies to meet business goals.
• Collaborate with Security Architecture & Technology to set operational requirements for new technologies and upgrades.
• Design workforce strategy, succession plans, and enhance organizational capabilities.
• Drive risk reduction through ongoing improvements, metrics, and service development.
• Establish trusted partnerships across leadership, Engineering, Operations, Product, and business units.
• Support customer assurance activities, audits, and regulatory compliance obligations.
• Foster a culture of operational excellence, teamwork, and accountability.

Candidate Profile

• Minimum 8 years’ experience in Cyber Security, with substantial leadership of enterprise Security Operations, Incident Response, and Threat Management.
• Holds CISSP certification or is committed to achieving it within 12 months of employment.
• Proven history of building and maturing modern Security Operations teams within complex, high-availability enterprise environments.
• Skilled in developing strategy, operating models, and capability roadmaps that balance cyber resilience with business growth.
• In-depth knowledge of Security Operations areas such as incident response, threat intelligence, threat hunting, vulnerability prioritization, monitoring, and operational resilience.
• Experience managing enterprise security tools including SIEM, EDR/XDR, SOAR, vulnerability management platforms, cloud security, identity solutions, and security analytics.
• Ability to establish operational governance, executive-level reporting, performance metrics, and continuous improvement programs.
• Familiarity with standards and frameworks such as ISO 27001, NIST Cybersecurity Framework, CIS Controls, SOC 2, and MITRE ATT&CK.
• Additional certifications like CISM or GIAC are advantageous.
• Excellent communication and stakeholder engagement skills suited to both technical teams and executives.
• Strategic and outcome-driven leadership capable of influencing organizational priorities and navigating transformational change.
• Strong skills in organizational, financial, and personnel management, including cultivating high-performing teams and leadership development.
• Track record of building trusted relationships across departments and aligning security operations with broader organizational and technological goals.

Compensation and Benefits

Our compensation package is tailored based on your skills, education, and professional background. The expected base salary in British Columbia ranges from $180,000 to $220,000 CAD annually. Benefits include extended health coverage with virtual care and wellness allowance, paid sick leave, parental program enhancements, bonus plans, RRSP matching, and increasing vacation days with tenure. Vancouver employees also enjoy access to a subsidized meal program provided by our in-house culinary team.

Equal Opportunity Statement

Global Relay values diversity, equity, and inclusion, providing reasonable accommodations and adjustments to support individual needs.