- Experience
- Any
- Salary
- SGD 182,920 – SGD 251,515 / year
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About StackAdapt
StackAdapt is a premier technology firm focused on empowering marketers to precisely reach, engage, and convert their audiences. Utilizing AI-driven technology executing 465 billion automated optimizations per second, the StackAdapt Marketing Platform integrates brand and performance marketing to deliver measurable outcomes throughout the customer lifecycle. Progressive marketers trust StackAdapt to manage impactful campaign execution across programmatic advertising and multiple marketing channels.
Position Overview
The Director of Client Services for the APAC region is a pivotal client-facing leadership role tasked with defining strategic direction for one of StackAdapt's most rapidly expanding territories. Reporting to the SVP of Global Client Services and based in Singapore or Sydney, this role involves leading and growing a high-achieving Client Services team while collaborating with global and regional stakeholders to maximize client success, improve client retention, and fuel commercial expansion in APAC. Additionally, this position is a vital voice for APAC within the Global Client Services Leadership Team, influencing global strategies and spearheading initiatives to advance the future of client services across the organization.
Key Responsibilities
- Provide leadership, coaching, and support to senior managers to enhance career development and ensure outstanding client delivery.
- Develop and execute strategies focused on client retention and account growth to boost advertising spend and secure value.
- Collaborate closely with regional sales teams for account planning and contract renewals to contribute to new business wins and platform fit.
- Engage directly with client executives and participate in industry forums to create trusted partnerships and resolve complex service issues regionally.
- Streamline regional daily workflows and monitor performance metrics to sustain productivity and mitigate team burnout.
- Coordinate with Legal and Revenue Operations teams to ensure compliance with diverse regional data privacy laws across APAC.
- Partner with global Product, Marketing, and Sales teams to relay local market insights into the product development cycle, fostering features that address regional needs.
Qualifications & Experience
- Over 10 years in client services, customer success, or account management within programmatic advertising, digital media, or adtech.
- Minimum 5 years in senior roles managing teams across multiple culturally diverse APAC markets.
- Extensive knowledge of the programmatic ecosystem including DSPs, campaign strategy, optimization, measurement, and client servicing.
- Proficiency with DSP platforms or clear ability to rapidly develop deep platform expertise.
- Comprehensive understanding of the APAC digital advertising environment, specifically markets such as Singapore, Australia, Japan, Greater China, and Southeast Asia.
- Demonstrated capability in leading client service teams during growth phases and organizational transformations.
- Experience managing executive-level client relations, including renewals and supporting sales negotiations.
- Strong financial acumen to handle budgets, resource allocation, and ensuring profitable operations.
- Expertise in creating efficient service models and frameworks conducive to scalable client support.
- Robust stakeholder management skills across Sales, Product, Marketing, Revenue Operations, and Analytics functions.
- Analytical mindset with ability to interpret operational data into actionable business insights.
- Experience in leveraging automation, artificial intelligence, and technology to enhance workflow efficiency and team performance.
- Passion for managerial development and fostering a collaborative, positive workplace culture.
- Familiarity with APAC regional regulatory and data privacy requirements.
Compensation & Benefits
The base salary range for this position in Singapore is SGD 182,920 to SGD 251,515, reflecting market data and internal budget considerations. Total compensation may also include annual bonuses, commissions, equity incentives, and a comprehensive benefits package. Candidates' offers will consider their skills, education, experience, and business requirements.
- Highly competitive salary
- Global retirement savings plans
- Generous paid time off including birthday leave
- Access to extensive mental health care resources
- Health insurance coverage from day one
- Work-from-home expense reimbursements
- Optional global coworking space memberships
- Comprehensive training and onboarding programs
- Support for professional development such as courses and conferences
- Access to StackAdapt’s programmatic training and certification courses
- Inclusive parental leave policy
- Supportive, collaborative corporate culture with social and team activities
Diversity and Inclusion
StackAdapt embraces diversity in all forms and strives to create an inclusive environment where everyone is welcome regardless of background, identity, or disability. Accommodation requests during the recruitment process can be made to support candidates' needs.
Additional Information
Artificial intelligence is employed solely to assist with initial resume evaluations against job criteria. Final hiring decisions are made by human reviewers. Benefits and perks may vary by country or engagement type, and legal employment arrangements comply with local regulations where StackAdapt lacks a legal entity.