Director, Client Experience & Relationship Management - Qatarization

Overview

We are looking for a seasoned customer-focused leader to lead client experience initiatives, relationship management, aftercare services, and efforts aimed at improving customer retention. This senior role requires guiding a high-performing team dedicated to elevating client satisfaction, overseeing key strategic accounts, managing complex escalations, and ensuring a smooth customer journey.

Ideal Candidate Profile

• Possesses a Bachelor's degree in Business Administration, Marketing, Customer Experience, Hospitality Management, Finance, or a related discipline; a Master's degree is preferred.
• Has at least 15 years of professional experience in Customer Experience, Client Services, Relationship Management, Account Management, Private Banking, Wealth Management, Service Excellence, or B2B Customer Management.
• Demonstrated leadership in managing customer-facing teams.
• Proven success in handling strategic client portfolios and valuable high-end accounts.
• Expertise in enhancing customer satisfaction, loyalty, retention, and service excellence.
• Experience in managing and resolving complex client escalations with significant impact.
• Strong communication, stakeholder engagement, and leadership capabilities.

Preferred Industry Experience

• Government Service Centers
• Private Banking & Wealth Management
• Aviation
• Hospitality
• Telecommunications
• Customer Experience Functions
• Key Account Management
• B2B Service Organizations
• Client Services & Customer Excellence
• International Organizations