Digital Solution Engineer - AI Business Process Sales and Service

About the Role

Microsoft Business Applications aims to empower organizations by digitally transforming their operations to unlock new revenue streams and improve customer engagement. The Small Medium Enterprises and Channel (SME&C) team leads a fast-growing, AI-driven global sales force focusing on innovation and customer success. This role is embedded within a culture committed to collaboration, diversity, and continuous learning.

Job Purpose

As the AI Business Process Sales and Service Solution Engineer for the SME-C segment, you will be an essential technical leader collaborating with sales, partners, and engineering teams. Your main responsibility is to drive AI transformation efforts centered on the Sales and Service domains, owning the technical strategy to secure customer decisions by engaging executive stakeholders.

Key Responsibilities

• Advance sales pipeline by demonstrating solution capabilities, meeting technical proof requirements, and gaining customer endorsement for solution designs.
• Lead the technical win strategy by collaborating closely with business and technical decision-makers to align Dynamics 365 Sales & Service solutions and AI technologies with their priorities.
• Conduct customer workshops, whiteboarding sessions, and deliver tailored technical demonstrations showcasing Dynamics 365 applications and AI innovations like Copilot Studio and AI Agents.
• Oversee proof-of-concept engagements for key business scenarios, documenting outcomes and developing detailed technical plans to ensure smooth migration and implementation coordinated with system integrator partners.
• Differentiate Microsoft solutions from competitors such as Salesforce and Oracle by addressing technical challenges including AI compliance, privacy, and security concerns early and effectively.
• Collaborate with the Microsoft partner ecosystem for co-selling and solution delivery, integrating industry-specific expertise to enhance customer value.
• Coordinate with Customer Success teams to ensure clear deployment strategies, define success metrics, and drive adoption of advanced features like Dynamics 365 AI Agents.
• Maintain continuous professional development to achieve expert-level knowledge and certifications in Dynamics 365 and consultative sales.
• Share knowledge and successful strategies within the technical sales community and represent Microsoft as a technical thought leader in readiness events and advisory boards.
• Assist in crafting customer proposals and address competitive objections and architectural challenges.

Qualifications

• At least 5 years of experience in technology-related sales or account management, OR
• Bachelor's degree in Computer Science, Information Technology, or a related field with 4+ years technical pre-sales or consulting experience, OR
• Master's degree in Computer Science, Information Technology, or related field with 3+ years of technical pre-sales or consulting experience, OR
• Equivalent relevant experience.

Additional Information

This position allows flexibility to work remotely up to 50-100% of the time. Microsoft is committed to equal employment opportunity and provides accommodations during the application process for candidates who require them due to disability or religious needs.