Digital Experience Manager

About the Role

Cisco Marketing is heavily investing in the Customer Lifecycle Experiences team to transform user engagement across digital platforms. This group of digital strategists, marketers, and product experts develops scalable, personalized customer journeys impacting millions who use Cisco’s networking, security, and observability products. The team values collaboration, data-driven innovation, and empowering members to create impactful customer experiences.

Key Responsibilities

• Design and oversee complete digital experiences across web and product channels to enable customer self-service and minimize obstacles.
• Develop and refine customized marketing experiences aimed at boosting growth, retention, and accelerating customer time-to-value.
• Collaborate with product, sales, and marketing teams to build an integrated marketing funnel that connects marketing and product touchpoints effectively.
• Implement a methodical experimentation framework to test and validate experience enhancements, ensuring decisions are supported by data.
• Monitor and report on key performance indicators related to customer experience to leadership to align with organizational growth goals.

Qualifications & Experience

• At least 5 years in digital experience management, growth marketing, or UX strategy roles.
• More than 7 years in a B2B SaaS or product-led setting.
• Minimum 4 years focused on designing and optimizing digital customer journeys that enhance metrics like conversion, activation, or retention.
• Proficient for over 3 years in using experimentation platforms, personalization software, and product or web analytics tools.
• Experience working alongside design, engineering, and product management teams to deliver digital product improvements.

Preferred Skills

• Strong abilities in managing stakeholders and influencing cross-functional teams without direct supervision.
• Background in enterprise technology sectors such as networking, security, or infrastructure.
• Skilled in translating customer feedback into actionable insights for product and marketing strategies.
• Advanced expertise in analyzing complex digital performance data and reporting findings.
• Capacity for structured, hypothesis-driven approaches to resolve intricate challenges.

Additional Information

This remote position welcomes applicants from the US, Canada, and EMEA regions. There are no relocation benefits. The application deadline is August 17, 2026, but postings may close sooner if filled or sufficient candidates apply.

Salary for candidates in the US and Canada starts from $145,200 to $184,100 per year (excluding incentives, equity, and benefits). Regional variations apply as detailed below. Compensation depends on location, skills, experience, education, and other factors.

Benefits (US Employees)

• Medical, dental, and vision insurance.
• 401(k) plan with company matching.
• Paid parental leave, disability coverage, and basic life insurance.
• Paid time off including holidays, birthday, wellness days, and vacation with flexible policies.
• Paid sick leave starting with 80 hours onboard and annual accruals.
• Additional paid leave for family emergencies and volunteering.
• Annual bonuses and performance-based incentive pay for eligible employees.

Regional Salary Ranges

• New York City Metro Area: $145,200 to $212,100 annually.
• Non-Metro New York State & Washington: $129,100 to $188,300 annually.

About Cisco

Cisco is innovating across data and infrastructure to advance digital and physical connectivity in the AI era and beyond. With a 40-year foundation, its solutions enhance security, visibility, and insights globally. The workforce collaborates empathetically, driving impactful, large-scale technological advances worldwide.