Digital Banking Officer

Job Summary

The Digital Banking Officer will oversee and enhance the digital banking operations and strategies. This position is tasked with ensuring seamless performance of digital banking channels, refining operational workflows, initiating innovative digital banking solutions, and elevating the customer experience. Collaboration with various departments is essential to synchronize digital banking offerings with the organization's goals, market trends, and client requirements.

Key Responsibilities

• Manage and optimize digital banking operations and business strategies.
• Ensure efficient functioning of all digital banking channels.
• Improve operational processes to achieve greater efficiency.
• Develop and implement new digital banking solutions.
• Enhance overall customer experience with digital products.
• Work collaboratively across departments to align services with business objectives and customer needs.
• Open High-Yield Savings Accounts as part of operational responsibilities.

Required Skills and Competencies

• Exhibit strong integrity in professional conduct.
• Effective communication skills.
• Thorough knowledge of banking operations.
• Commitment to customer satisfaction.
• Ability to collaborate and work effectively in teams.

Qualifications

• Bachelor of Science degree in Computer Science, Information Systems, IT, Management Information Systems, Computer Engineering, or a related discipline.
• Minimum of 3 years relevant work experience in a similar role.

Additional Information

• Positions Available: 3 Digital Banking Officer roles at Head Office in Addis Ababa.

Application Process

Candidates should submit an application letter accompanied by an updated CV, educational certificates including student copies, work experience certificates, and relevant training certificates compiled into a single PDF file. Only applicants meeting the specified criteria are encouraged to apply within the specified timeline via the appropriate application method.