Digital Account Manager - Medium Enterprise

Overview

As part of the Small Medium Enterprises and Channel (SME&C) team at Microsoft, you'll join a fast-growing, AI-driven global sales group deeply connected to partners and focused on customer success. This team unifies Small Medium Business, Corporate, Strategy, and Partner teams to maximize opportunities across various customer segments, leveraging AI and a robust partner network to shape how businesses adopt technology for growth and innovation. SME&C fosters a culture rich in innovation, diversity, and inclusivity, ideal for those eager to thrive in a dynamic, digital-first environment while contributing to the future of business.

Key Responsibilities

• Serve as the primary contact facilitating Microsoft’s support for Medium Enterprise clients in their Digital Transformation initiatives.
• Develop and sustain robust relationships with key stakeholders, including C-level executives and other business and technical decision-makers.
• Utilize digital tools and coordinate team members and partners to tailor solutions meeting customer requirements effectively.
• Manage territory and pipeline, forecast sales revenue, and orchestrate resources across different sales and specialized roles.
• Act as the customer's advocate within Microsoft, sharing industry insights and competitive knowledge.
• Support customers in adopting cloud and AI strategies, ensuring business growth via upselling, cross-selling, and renewals.
• Establish and maintain strong partner collaborations to scale solutions and meet revenue targets.

Qualifications

• Bachelor's degree in Business Management, IT, Marketing, or related discipline, or equivalent experience.
• EITHER 6+ years of sales and negotiation experience with a relevant degree, OR 8+ years of sales and negotiation experience without the degree.
• Strategic thinker in account and territory management, with ability to lead teams and foster accountability.
• Proven ability to engage and influence C-suite executives and ensure customer satisfaction through proactive engagement.
• Strong knowledge of Microsoft products, industry trends, and business priorities of assigned accounts.

Additional Information

This role offers continuous application acceptance until filled, with a minimum open period of 5 days. Microsoft is an equal opportunity employer committed to inclusive hiring, offering accommodations for religious or disability needs during the hiring process.