Diagnostics Quality Manager

Company Overview

Livestock Improvement Corporation (LIC) is a farmer-owned cooperative with over 115 years of experience supporting herd enhancement in New Zealand's dairy sector. LIC delivers superior genetics, dependable testing and diagnostics, integrated on-farm software, and excellent customer service to empower farmers in making informed daily decisions.

As a generational cooperative, LIC is committed to supporting farmers, their families, and rural communities not only today but for the future. Every employee, whether on the farm, in the laboratory, or behind the scenes, contributes to helping New Zealand farmers succeed.

Role Overview

We are seeking a quality-focused leader to take charge of the quality function within LIC Diagnostics. The Diagnostics Quality Manager will oversee the Quality Management System (QMS), ensuring compliance with accreditation and regulatory standards, including IANZ and ISO/IEC 17025. Reporting to the Diagnostics Manager, this influential role is key in shaping quality ownership and continuous improvement culture throughout the Diagnostics operations.

Key Responsibilities

• Lead and continuously enhance the Diagnostics Quality Management System, including managing audit programs, quality reporting, and risk management.
• Maintain compliance with IANZ accreditation and relevant regulatory requirements, such as ISO/IEC 17025.
• Drive continuous improvement by analyzing quality trends, reducing failures, and strengthening overall performance.
• Build organizational capability and encourage accountability for quality across all Diagnostics teams.
• Collaborate closely with Diagnostics leadership and operational teams to provide practical quality guidance, influence decision-making, and embed quality considerations into operational and technical changes.

Requirements and Experience

• Possess a degree or equivalent qualification in science, quality, or a related field (preferred).
• Minimum of three years' experience in a quality, compliance, or risk-focused role within a regulated environment.
• Strong expertise in ISO-based quality management systems, including hands-on experience in auditing, root cause analysis, corrective action management, and document control.
• Excellent influencing and communication skills, capable of building credibility and translating regulatory requirements into actionable operational solutions.
• A proactive mindset oriented towards continuous improvement, demonstrated by identifying opportunities and implementing sustainable solutions with measurable outcomes.
• Experience working within an ISO/IEC 17025 accredited or similar laboratory environment is highly advantageous.

Benefits

• Competitive salary package.
• Additional leave days beyond standard entitlement.
• Flexible work arrangements.
• Discounted health, life, income, and disability insurance policies.
• Access to employee share ownership scheme.
• Wellbeing discounts to support a healthy lifestyle.
• Complimentary onsite parking.

Additional Information

If you are passionate about enhancing quality systems, influencing positive change, and partnering with talented professionals to achieve outstanding results, we encourage you to join LIC and contribute to the quality standards that underpin New Zealand’s dairy industry.