DevOps Engineer

About True Balance

True Balance, a part of the BalanceHero Group, is an RBI-authorized entity issuing Prepaid Payment Instruments and offers loan products through its subsidiary and licensed partners. Established in 2016 as a mobile app simplifying phone call and data management for Indian users, it has evolved into a leading financial services platform, addressing a wide array of user financial needs, from instant loans to utility payments and prepaid recharges. The company has secured over US$84 million from global investors including Softbank and Naver, with a mission to be the preferred financial platform driving India’s Digital India initiative and enhancing financial inclusion for the unbanked population.

Role Overview

We are seeking a highly skilled DevOps engineer with substantial experience managing cloud infrastructure and Kubernetes-based microservices, especially on AWS. The ideal candidate will take full ownership of infrastructure automation, observability, security, and reliability, ensuring continuous improvements and operational excellence aligned with fintech security standards.

Key Responsibilities

• Design, deploy, and oversee AWS cloud environments across production and staging setups.
• Administer and maintain Kubernetes clusters (EKS), including scaling, upgrades, and node lifecycle management.
• Develop and enforce infrastructure-as-code best practices using Terraform and Ansible for consistent deployments.
• Create and manage CI/CD pipelines utilizing Jenkins and GitHub Actions to support frequent deployments.
• Standardize Docker container creation and secure image scanning with tools such as Trivy and Snyk.
• Ensure infrastructure complies with security policies and conduct vulnerability assessments collaboratively with security teams.
• Implement comprehensive observability frameworks comprising Prometheus, Grafana, ELK stack, and Zabbix, along with alerting configurations.
• Lead incident retrospectives, perform root cause analyses, and implement measures to improve system reliability.

Mandatory Qualifications and Experience

• At least 8 years of concrete experience in DevOps and infrastructure engineering roles.
• Expert knowledge of AWS services including EKS, EC2, RDS, VPC Transit Gateway, IAM (IRSA, SCPs, permission boundaries), and CloudTrail.
• Advanced Kubernetes proficiency covering cluster architecture, multi-tenancy, service mesh, upgrades, and troubleshooting.
• Mastery of Terraform with a focus on module design, state management for large scale, workspace strategies, and integration with CI/CD.
• Proficient in observability tools: Prometheus, Grafana, OpenTelemetry, Loki or ELK for log aggregation.
• Hands-on experience with CI/CD tools such as Jenkins and GitHub Actions.
• Strong capabilities in Bash and Python scripting.
• Well-versed in networking essentials like DNS, TLS/SSL, load balancing, VPNs, and firewall administration.
• Understanding of regulatory compliance relating to NBFC, PCI-DSS, or other financial frameworks.
• Experience operating Linux servers including Amazon Linux 2023 and Ubuntu.
• Automation expertise utilizing Infrastructure as Code principles with tools such as Ansible and ArgoCD.

Preferred Attributes

• Familiarity with service mesh technologies such as Istio or Linkerd.
• Understanding of GitOps workflows for deployment automation.
• Knowledge of database operations including PostgreSQL, MySQL, Kafka, Redis clustering, and backup processes.
• Relevant certifications like AWS Solutions Architect or DevOps Professional are advantageous.

Educational Requirements

A Bachelor of Technology/Engineering degree in Computer Science, Information Technology or a closely related discipline is required, although equivalent significant professional experience with technical depth will be considered.

Candidate Profile

• Technically proficient and hands-on beyond just tooling familiarity.
• Proactive ownership of infrastructure and microservices, emphasizing product mindset.
• Strong focus on automation and bridging development and operations efforts.
• Prioritizes security deeply, suitable for fintech environments.
• Reliability-oriented thinker with a passion for continuous improvement.