Desktop Support Specialist
Pittsburgh Winsupply - Fire Sprinklers & Fabrication
Austin, Texas, United States · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Resume
- Required to apply
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Job description
About the Role
This position involves supporting an enterprise-wide migration of approximately 800 desktops and laptops from Windows 10 to Windows 11. The specialist will lead workstation imaging, deployment, troubleshooting, and upgrades, while offering hands-on assistance to end users throughout the process. Working in a healthcare and behavioral health setting requires maintaining professionalism, confidentiality, and excellent service delivery to staff involved in patient care.
Key Responsibilities
- Conduct Windows 10 to Windows 11 upgrades on desktops and laptops.
- Image, configure, and deploy devices per company standards.
- Manage migration of user profiles, including OneDrive backup and data transfer, ensuring post-upgrade functionality.
- Install, set up, and verify critical applications, printers, security tools, and device settings.
- Troubleshoot any hardware, drivers, software, printers, and peripherals issues encountered during deployment.
- Check hardware compatibility and solve upgrade-related problems.
- Maintain detailed documentation of deployment tasks and keep project tracking current.
- Collaborate with IT teams and end users to coordinate deployment schedules while ensuring adherence to all security and compliance guidelines.
Required Qualifications
- Practical experience with enterprise-level Windows 10 to Windows 11 migration projects.
- Deep understanding of Windows desktop support, workstation imaging, OS deployment, and Microsoft 365 suites.
- Skilled in user profile migration processes including OneDrive backups and data transfers.
- Proficient in diagnosing and resolving printer, hardware, peripheral, and software problems.
- Capable of working independently in a dynamic deployment environment while delivering superior customer service.
Preferred Skills
- Experience supporting Windows 10 Enterprise LTSC editions.
- Knowledge of endpoint management and deployment tools such as ManageEngine Endpoint Central, Microsoft Intune, and SCCM.
- Expertise with ManageEngine Endpoint Central is highly advantageous.
- Formal technical training or related education is desirable, with equivalent work experience also considered.