Desktop Support Officer
Latrobe, Tasmania, Australia · Full Time
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- Salary
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- Openings
- 1
- Posted
- 2 days ago
- Work mode
- In office
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Job description
About Centorrino Technologies
Centorrino Technologies (CT) is a thriving community-focused tech company recognized as a Great Place to Work 2024-2025 and one of Australia's Best Medium Workplaces 2025, boasting an exceptional employee Net Promoter Score (eNPS) of 68. We are expanding our team and seeking a Desktop Support Officer to join us in Latrobe, Tasmania.
Job Overview
As a Desktop Support Officer, you will deliver friendly, knowledgeable assistance to customers, handling various technologies including Macs, PCs, tablets, server systems, network infrastructure, and voice platforms. Although server and network management is primarily managed by specialist teams, you will be the primary point of contact for day-to-day technology support.
Key Responsibilities
- Maintain smooth daily operations for customers' technological environments.
- Build positive relationships with end-users by providing personable and approachable service.
- Work collaboratively with colleagues to identify and refine processes for improved efficiency.
- Actively seek and utilize customer feedback to enhance performance continually.
- Identify technology issues or requests lacking formal processes and partner with peers to develop and implement appropriate solutions.
- Ensure that documentation and procedures are consistently updated and accurate.
- Take ownership of everyday technology problems, including coordinating with external third-party vendors when necessary.
- Collaborate across teams in the organization to achieve effective outcomes for customers.
Candidate Profile
- Strong passion for delivering excellent customer service by assisting people in resolving technical problems with computers and other devices.
- Genuine interest in technology with eagerness to learn new tech solutions and concepts to communicate confidently with staff and vendors.
- Proficient communication skills for troubleshooting; able to stay calm and provide clear explanations and preventive advice.
- Positive, can-do attitude demonstrated through a history of effectively helping others with technical issues.
- Excellent verbal and written communication skills suitable for diverse audiences.
- Flexible approach to work, willing to adapt hours or stay late when required to handle exceptional circumstances.
Benefits of Working at CT
- Comprehensive training and professional development opportunities integrated with career planning.
- Generous discounts and benefits to help you maximize your finances.
- Choice of IT equipment tailored to your needs, plus access to discounted technology for personal use.
- Engaging culture with fun team events designed to celebrate successes and foster connections beyond work.
Additional Information
Centorrino Technologies values diversity and encourages all voices, striving to create an inclusive and innovative workplace. Applicants must hold valid Working with Children Checks (WWCC) and Police Checks.