Desktop Support Engineer

About APPMAC INFOTECH

APPMAC INFOTECH is a company specializing in IT solutions and system integration, delivering services such as IT infrastructure management, computer hardware assistance, network support, cybersecurity, server solutions, cloud services, and annual maintenance contracts for corporate clients.

Role Overview

The company seeks a motivated IT Support Engineer to manage desktop support duties, resolve hardware and software issues, maintain networking structures, and provide hands-on technical assistance at client premises.

Key Responsibilities

• Set up, configure, and repair desktops, laptops, printers, and other IT devices.
• Install and manage Windows 10/11 operating systems and related software applications.
• Address system performance problems such as boot issues, blue screens, or application errors.
• Upgrade hardware components including RAM, SSDs, and HDDs, and replace faulty parts.
• Configure user accounts, email setups, printers, and shared IT resources.
• Support Microsoft Office, Microsoft 365, and other business-related software.
• Troubleshoot and maintain computer hardware, including motherboards, power supplies, and peripherals.
• Maintain hardware inventory and coordinate warranty repairs with vendors.
• Manage network components like LAN, WAN, and Wi-Fi, including the setup and repair of cabling and routers.
• Resolve issues related to IP addressing, DNS, DHCP, VLANs, and connectivity between devices.
• Provide on-site and remote support to resolve user technical problems timely.
• Assist with basic Windows Server tasks, Active Directory, Group Policy, and file server permissions.
• Support firewall and endpoint security operations and report potential security threats.
• Conduct field visits for hardware installation, testing, preventative maintenance, and client IT setups.

Required Skills and Experience

• Sound understanding of computer hardware and troubleshooting techniques.
• Proficiency in Windows 10/11 installation and configuration.
• Basic networking knowledge covering LAN/WAN, TCP/IP protocols, DNS, and DHCP.
• Experience with printers, scanners, network routers, switches, and Wi-Fi devices.
• Familiarity with Microsoft Office suite and common business applications.
• Basic grasp of Windows Server environment, Active Directory, and remote desktop support.
• Knowledge of antivirus software management, backup procedures, and IT asset tracking.

Preferred Qualifications

• Experience in corporate IT support or with an IT service provider.
• Exposure to AMC customer handling and on-site support tasks.
• Basic awareness of firewall systems such as Sophos and Fortinet.
• Understanding of Microsoft 365, Google Workspace, NAS, and cloud backup services.
• Knowledge of IT service ticketing systems and documentation standards.
• Relevant certifications like CompTIA A+, Network+, or CCNA, or practical equivalent experience.

Educational Requirements

Diploma, ITI, or Bachelor's degree in Computer Hardware, Networking, IT, or related disciplines.

Additional Information

• 1–3 years of related work experience preferred; candidates fresh out of studies with strong practical skills may also be considered.
• Must possess good communication and client interfacing abilities.
• Capable of independently troubleshooting issues under pressure.
• Willingness to travel to client sites in Navi Mumbai, Mumbai, and surrounding areas.

Performance Indicators

• Efficient and timely resolution of support requests and tickets.
• Providing high-quality troubleshooting resulting in fewer repeat issues.
• Successful completion of hardware installations and client visits.
• Maintaining positive customer relations and professional conduct.
• Accurate records of service reports and IT asset management.
• Adherence to preventive maintenance schedules and service agreements.

Compensation and Growth

• Monthly salary ranging from 12,000 to 18,000 INR based on experience and technical expertise.
• Travel allowances provided as per company policies for authorized client trips.
• Opportunities for training in advanced networking, server management, cybersecurity, and cloud technologies.
• Potential career advancement aligned with technical performance and experience.