Desk Account Manager

Company Overview

Motorola Solutions is committed to a people-centric culture that drives innovation to protect lives, property, and places globally. Our technologies support safer communities, schools, hospitals, and businesses, fostering collaborative environments. Join us to contribute to a meaningful career focused on improving safety worldwide.

Department Overview

This team focuses on growing Motorola Solutions' fixed video sales through direct channels, specifically targeting government fixed video markets in the UK and Ireland.

Role Summary

The Desk Account Manager acts as a crucial link in sustaining, retaining, and expanding revenue streams within government agency accounts. Primarily office-based, this position combines proactive account management—including renewals and upselling—with comprehensive sales support for field Account Directors.

Key Responsibilities

• Manage a portfolio of government agency clients across Ireland as the primary contact.
• Monitor contract timelines actively to ensure prompt renewals.
• Drive revenue by spotting and pursuing upsell and cross-sell prospects.
• Prepare detailed bids, quotes, and tender responses with precise commercial data using internal tools.
• Keep the sales pipeline accurate and updated in Salesforce CRM.
• Support field Account Directors by handling client communications and resolving account issues during their absences.
• Facilitate onboarding by coordinating with technical teams for smooth solution deployment.
• Work closely with credit control and billing departments to quickly address complex invoice queries.

Qualifications and Experience

• At least 1 to 2 years’ experience in inside sales, sales support, or account management, preferably in Irish B2B telecoms, managed IT, or SaaS sectors.
• Proficiency using CRM platforms, specifically Salesforce.
• Excellent communication skills in English, both verbal and written, capable of handling pricing discussions and negotiations effectively.
• Experience in order processing, contract management, or supply chain/logistics coordination is highly advantageous.

Benefits and Support

• Competitive salary complemented by bonus opportunities.
• 24 days annual leave plus bank holidays.
• Participation in an attractive Master Trust pension scheme.
• Flexible working arrangements.
• Private healthcare coverage and life assurance benefits.
• Comprehensive career development and learning programs.
• Employee wellbeing initiatives including support programs and guidance.
• Engagement in corporate social responsibility activities like volunteering.
• Family-friendly workplace policies.

Additional Information

The role involves less than 10% travel. Relocation assistance is not provided. This is a position for experienced professionals. Referral incentive plans are available. Motorola Solutions UK Limited - Ireland Branch operates as an equal opportunity employer committed to diversity and inclusion.