Department Manager - Mandurah

About the Role

Become an integral part of Bunnings as a Department Manager tasked with overseeing daily operations, sales, and inventory management within your specialty department. You will collaborate with other Department Managers across areas such as Service, Inside the Home, Builders, and Lifestyles & Garden. Reporting to the Operations Manager and Complex Manager, you will guide and support a team of more than 20 members, ensuring they are efficient, organized, and equipped to provide excellent customer service. Your responsibilities include driving service standards, improving operations, and presenting the widest product range at the best prices.

Key Responsibilities

• Lead and maintain a team-oriented, safe work environment while covering duty management duties including store opening and closing on weekdays and weekends.
• Enhance team skills focusing on customer experience, safety culture, and compliance through engagement, coaching, and performance management.
• Strategically plan team rosters and drive department sales by effective merchandising and monitoring key performance metrics.
• Respond to customer feedback to enhance the full customer journey.
• Manage stock accuracy, replenishment discipline, and loss prevention procedures to maintain inventory integrity.

Candidate Profile

Ideal candidates will be dynamic leaders with strong capabilities in managing teams, safety, and specialty product knowledge. Experience in retail or comparable high-volume customer service environments is preferred. Candidates must demonstrate an ability to balance various responsibilities, influence stakeholders, and surpass key performance indicators while delivering exceptional customer satisfaction.

Requirements

• Leadership experience managing large teams (20+ members) with a focus on engagement, coaching, and teamwork.
• Prior role in retail or a similar customer-centric, high-volume operation.
• Commitment to fostering a safe work environment and enforcing safety policies and procedures.
• Experience supervising store openings and closings, ensuring operational flow through busy periods including weekends.
• Capability to develop team members through clear expectations, ongoing performance discussions, and recognition programs.
• Proven ability in planning and rostering to meet customer service promises effectively.
• Strong skills in merchandising excellence, sales monitoring, stock control, and loss prevention.

Additional Information

• Work schedule includes a minimum of one weekend in three and some public holiday shifts.
• Access employee benefits such as retail discounts across several brands, free standard OnePass membership, and over 100 exclusive benefits including health, travel, and shopping offers.
• Enjoy 12 weeks of paid parental leave for all employees regardless of gender.
• Participate in staff engagement activities including festive events, discounted cafe food and beverages, and travel opportunities for store teams.
• Comprehensive recruitment process consisting of an application, a short online chat interview, a video interview, and an on-site meeting with leaders if progressing successfully.
• Bunnings fosters an inclusive workplace culture valuing diversity; applicants must be at least 15 years old. Adjustments are available throughout the recruitment process upon request.
• Background checks, including police, employment, medical, and qualification verifications, may be conducted upon employment offer.

Company Overview

Bunnings is Australia and New Zealand's premier home improvement and lifestyle retailer, supporting tradespeople, project builders, and housing industries with extensive physical stores and online availability. We are committed to inspiring customers and team members alike to take bold steps in their projects and careers.