Department Manager, Customer Service

About the Role

Join a leading Canadian retailer recognized for fostering authentic connections and impacting communities nationwide. As Department Manager in Customer Service at Atlantic Superstore, you play a key role in driving operational excellence and supporting colleagues in a collaborative setting. This position offers the opportunity to contribute to one of Canada's largest employers and be part of a team committed to enabling Canadians to Live Life Well®.

Key Responsibilities

• Supervise daily functions of a dedicated department within the store.
• Drive department sales and profitability to meet or exceed established targets.
• Coach and develop team members in areas including customer service, product knowledge, and effective merchandising.
• Ensure merchandise is properly stocked, displayed attractively, and correctly priced.
• Track inventory levels and partner with other departments to maintain timely replenishment.
• Maintain a clean, safe environment for both customers and team members.
• Manage departmental expenditure and contribute to budget planning.
• Collaborate regularly with store leadership and peer managers to align with store-wide objectives.
• Identify and recruit talented individuals to strengthen the team.
• Lead, mentor, and motivate colleagues to boost productivity, engagement, and retention.
• Uphold merchandising and operational standards consistently.
• Build and lead diverse teams embracing inclusiveness and belonging.

Qualifications and Skills

• High school diploma or equivalent; college coursework is an asset.
• Prior retail management experience, ideally within specialty or departmental store environments.
• Strong leadership capabilities with excellent interpersonal skills to inspire and develop team members.
• Effective organizational and time management abilities.
• Willingness to work flexible hours including evenings and weekends.
• Basic computer proficiency, particularly with Microsoft Office applications.
• Understanding of retail operations such as merchandising, inventory control, and customer service principles.
• Physical ability to lift up to 50 pounds and stand for prolonged durations.

Additional Information

The company's dedication to sustainability and social impact shapes its operations across environment, sourcing, and community engagement. Core company values—Care, Ownership, Respect, and Excellence—direct everyday decisions within an inclusive culture. Competitive training, flexible schedules, and comprehensive benefits contribute to a progressive work environment, recognized nationally for diversity, youth employment, and environmental responsibility.

Applicants with varied backgrounds and experiences are encouraged to apply, even if not meeting every listed qualification. The workplace embraces diversity, equity, and accessibility, offering accommodations throughout recruitment and employment stages upon request.

Important Notes: Candidates must be at least 18 years old and will undergo a criminal background check during the hiring process. The salary range for this position is $45,000 to $55,000 per annum with compensation influenced by experience and location. Artificial intelligence tools are utilized during candidate screening and selection.