Delivery Manager – US Staffing

Overview

The Delivery Manager plays a pivotal role in managing the end-to-end recruitment process for requisitions sourced either from Business Development teams or existing clients. Operating from the Hyderabad office and reporting to the Associate Director, this role demands building strong collaborative ties with business leaders and hiring managers. Key priorities include leading recruitment teams, optimizing delivery processes, and ensuring recruitment goals are met with high-quality service.

Responsibilities

• Lead, mentor, and guide a team of recruiters towards performance excellence.
• Set clear performance objectives and monitor outcomes consistently.
• Provide necessary training and support to expand team capabilities.
• Cultivate a high-performing, cooperative team culture.
• Design and implement recruitment strategies tailored to client requirements.
• Manage the full recruitment lifecycle from candidate sourcing to hiring.
• Enhance recruitment processes to boost efficiency and maintain quality standards.
• Ensure all recruitment activities comply with applicable laws and policies.
• Develop and sustain strong relationships with clients, translating their hiring needs into precise recruitment plans.
• Keep clients informed regularly on recruitment progress.
• Monitor important recruitment KPIs and analyze data to identify improvement opportunities.
• Report team performance and delivery metrics to senior leadership.
• Collaborate with sales, account management, and specialized sourcing teams to optimize recruitment delivery.
• Streamline internal recruitment operations for better service delivery and expedited response times.
• Stay abreast of current industry recruitment trends and best practices.
• Oversee management of recruitment budgets and resources.
• Proactively resolve potential issues affecting delivery standards.

Qualifications and Experience

• Over 10 years' experience in the US staffing industry, including 3+ years in managerial or delivery leadership roles.
• Demonstrated capabilities in leading and managing recruitment teams.
• Comprehensive understanding of recruitment cycles and industry best practices.
• Strong communication, interpersonal, and negotiation abilities.
• Proficient in using applicant tracking systems and recruitment-related technology tools.
• Adept at building and sustaining client relationships.
• Sound decision-making and problem-solving competencies.
• Data-oriented mindset for tracking and improving team performance.
• Goal-driven with a commitment to meeting targets and deadlines.
• Familiarity with IT industry dynamics and staffing market trends is advantageous.