Debt Recovery Agent

Job Overview

The role involves managing debt recovery processes for banking loan and credit card payments, directly interacting with customers to ensure timely settlements.

Key Responsibilities

• Contact customers via phone to discuss overdue loan or credit card payments.
• Consistently follow up on pending dues and overdue accounts.
• Clarify repayment alternatives and support customers in committing to payment plans.
• Maintain precise documentation of customer interactions and collection progress.
• Meet daily and monthly collection targets as set by the company.
• Respond professionally to customer inquiries and maintain effective communication.
• Adhere strictly to company policies and regulatory guidelines prescribed by the RBI during collections.

Qualifications and Skills Required

• Minimum educational qualification of 12th grade; graduates are preferred.
• Prior experience in banking collections or debt recovery is advantageous.
• Possessing DRA or NDRA certification is desirable.
• Strong communication and negotiation capabilities.
• Basic proficiency with computer applications.
• Open to freshers demonstrating excellent communication skills.
• Preference for candidates able to join immediately.

Compensation and Benefits

• Competitive salary package ranging from 15,000 to 35,000 INR per month.
• Additional performance-linked incentives.
• Opportunities for career progression within the organization.
• Exposure to a professional working environment.

Additional Details

Position: Full-time

Work Location: Naraina, New Delhi

Interested candidates can reach out to HR via phone for further details.