Deal Desk Operations Analyst

Overview

This role supports our revenue growth by managing complex deal processes and standardizing operations to balance speed and control. Working across finance, sales, legal, and compliance, the analyst ensures smooth delivery of products through the sales lifecycle. Daily tasks include managing deal flow via CPQ tools, contract handling, and approvals. There is also an ongoing focus on enhancing systems, workflows, and operational infrastructure to enable lean support for enterprise deals at scale.

Key Responsibilities

• Lead deals through internal stages such as CPQ quote creation, approval routing, and contract finalization to ensure timely and precise completion.
• Manage client's execution workflows to ensure seamless navigation of commercial and internal processes.
• Collaborate with internal teams to develop AI-driven tools that scale commercial operations efficiently.
• Streamline operational workflows to minimize sales cycle obstacles and speed up deal closures.
• Serve as liaison between sales and supporting units by maintaining contract and compliance systems aligned to company standards.
• Monitor high-priority deals, facilitating escalation to executives when commercial terms require higher approval.
• Work closely with legal teams to ensure contracts correctly represent commercial intentions and receive necessary approvals.
• Analyze deal trends to detect bottlenecks and recommend data-driven enhancements to sales operations.
• Keep deal documentation updated, including approval policies, pricing rules, SKU guidelines, and procedural playbooks.

Candidate Profile

• Minimum 3 years’ experience in deal desk, sales strategy, commercial operations, or related fields within fast-growth tech companies preferred.
• Familiar with Salesforce and CPQ platforms such as Nue, Apttus, or Steelbrick; contract management tools like Ironclad or DocuSign CLM.
• Equally comfortable executing within existing CPQ, CRM, and contract systems and enhancing these systems over time.
• Detail-focused with a mindset geared toward identifying inefficiencies and driving process improvements.
• Excellent communication capabilities and success in managing stakeholders across departments.
• Proven project management skills including handling multiple critical initiatives concurrently.
• Proactive approach and ability to work in uncertain environments.
• Strong collaboration skills and a drive to solve complex, cross-functional challenges.

Additional Qualifications

• Experience balancing operational excellence with scalable system development in project management, sales strategy, or commercial operations.
• Exposure to deal operations in subscription or usage-based revenue models.
• Understanding of enterprise software contracts and standard commercial practices.
• Awareness of AI industry business models and their specific commercial nuances.

Requirements

• Exceptional communication skills.
• Experience partnering with sales teams.
• Deep operational experience.
• Strong systems and process optimization capabilities.
• Ability to create AI-powered workflows.